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Amazon Surveys Sellers on International Shipping Challenges

Amazon Surveys Sellers on International Shipping Challenges

Amazon is surveying sellers about international shipping challenges – specifically, whether shipping their orders to EU customers hampers their growth. It appears Amazon may be mulling a Buy Shipping label program for US-to-EU orders similar to the domestic US Buy Shipping program.

Amazon told US sellers their feedback was important and that it would help it understand how well it was meeting their expectations.

“Is logistic/shipping FBM orders from US to EU customers a blocker for your growth on Amazon EU storefronts,” it asked sellers.

For those who answered yes, Amazon presented sellers with the following 6 issues and asked them which was the biggest logistics blocker for them, in order.

  • Shipping cost
  • Reliable carrier
  • Lack of order visibility (Tracking Services)
  • Import/Export Regulation
  • Inaccurate delivery estimate
  • Long transit time affecting BuyBox competitiveness and customer satisfaction

Amazon then asked sellers if they were familiar with Buy Shipping label program for FBM (Fulfilled By Merchant) orders on Amazon.com, and asked if there was a similar program for shipping orders from the US to Amazon EU storefront customers, how likely they would be to use it.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.