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eBay Vows to Protect Sellers Impacted by Texas Weather Event

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eBay Vows to Protect Sellers Impacted by Texas Weather Event

eBay said Thursday it would extend seller protections to sellers impacted by Tropical Depression Imelda.

eBay announcement follows:

Due to severe weather in the Houston area due to Tropical Depression Imelda, communication, power, and transportation lines may be disrupted. Some carriers may suspend shipping services.

If you’re located in the Houston area and may not have access to your inventory, we recommend:

  • Communicating with your buyers to let them know the situation.
  • Ending any auctions/taking down any Buy It Now listings before they result in a sale.
  • Place your store on vacation mode (if you’re an eBay Stores subscriber) and extend your handling time on all items to when you can get back to business.

If your business is affected, eBay will automatically protect your Seller Performance and your late shipment rate will not be impacted under these conditions:

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  • Your ZIP code has been identified by the major shipping carriers: USPS, UPS, FedEx.
  • Our tracking data shows your shipment was delayed or not delivered due to this weather event.

Please note: you may see late shipments due to this weather event on your seller dashboard, but they will be removed before the seller evaluations occur on the 20th of each month.

Rest assured that sellers need not worry about their eBay seller performance due to delays caused by weather. For those in the affected regions, there is no need to contact Customer Service. eBay will automatically protect seller shipping metrics due to this event.

We will continue to monitor the situation and update this article if needed.

SOURCE: eBay Announcement

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

One thought on “eBay Vows to Protect Sellers Impacted by Texas Weather Event”

  1. In addition, the north Houston mail distribution center’s roof collapse during the recent floods. This center not only handles mail in the area but also mail for parts of Louisiana after that state’s distribution center was closed during recent consolidations. No word yet when mail delivery will resume in this part of Texas. USPS is being less than communicative and has not even posted on Informed Delivery. There are updates at these links but neither addresses the lack of mail delivery in my suburban Houston zipcode: https://about.usps.com/newsroom/service-alerts/weather-updates-residential.htm https://about.usps.com/newsroom/service-alerts/weather-updates-residential.htm After I posted on USPS’s Facebook paging inquiring about when local delivery will resume here, someone posted: “I work in COPPELL NTX PDC (Coppell is near Dallas). We are now working DFW mail and also working Houston mail. There will be a slight delay. Mail is also being worked for Houston in San Antonio, Austin, Dallas maybe other plants supporting Houston.”

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