Royal Mail announced Day-Before Delivery Alerts in the UK in which it will notify recipients the day before a package is set to arrive along with the estimated delivery time, something online sellers are sure to welcome since missed deliveries add to tensions between buyers and merchants.
The new service will satisfy the 33% of online shoppers who want to receive information about packages the day prior to delivery, a finding Royal Mail cited from its Delivery Matters research.
The UK postal service and courier company said the unique nature of its network means that, “unlike competitors that can only confirm delivery times on the day, Royal Mail can provide extra time for recipients to plan around their delivery.”
The new enhancements will make deliveries more convenient and allow recipients to plan their day better, according to the announcement.
A spokesperson for Royal Mail said “Notifying customers of their expected delivery time the day before we deliver is just one of the ways we are helping to make our customers’ lives easier. Coupled with a shorter estimated delivery time of as little as two hours creates a step change in convenience for online shoppers. Our posting customers also benefit from increased repeat orders from happy online shoppers. This latest innovation is part of our major investment in changes that increase convenience for our customers and their recipients.”
SOURCE: Royal Mail Press Release