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eBay Will Address GTC Billing Issue in May

eBay Will Address GTC Billing Issue in May

In case you missed it, one day after eBay rolled out the Good Til Cancelled (GTC) mandate, the company said it would address an important billing issue raised by sellers that had caught executives and managers off guard.

The update was pinned to an announcement originally written by eBay Vice President of Seller Experience Harry Temkin. He posted the message on March 1 on special discussion board set up to address the Early Seller Update, writing in part:

“We’re also aware of concerns about the 30 day auto-renewal period not syncing with monthly billing cycles. We’re looking into this. Thank you for your patience.”

Despite the fact that eBay moderators closed that board to new posts on March 5, that’s where eBay decided to update sellers. On March 19, the Director of eBay Community Brian Burke added the following comment to Temkin’s post:

“A quick update. As you are aware, starting March 18th the Good ’till Cancelled (GTC) format is now the only duration available for fixed price listings. If you have shorter duration listings that were listed before March 18th, they will end as scheduled and then when you relist you will see GTC as the only option.

“Harry Temkin, VP Seller Experience and his team thank you for all of your feedback, especially on the 30 day renewal for GTC. The 30 day auto-renewal period was one of the main concerns raised by sellers due to it not syncing with monthly billing cycles. We are addressing this issue and will announce details by May.”

Sellers had identified the billing ramifications almost as soon as eBay made the new GTC mandate known as part of its February 26 Early Seller Update.

We described sellers’ concerns about the billing ramifications of the GTC mandate in this March 3rd Newsflash article. Executives who had been caught off guard are giving themselves over 2 months to deal with the problem, despite having given sellers only 3 weeks’ notice before implementing the mandate.

Unfortunately Burke gave no indication of how eBay would address the issue in his March 19th update. Nor did he give an indication in his comment that eBay would address any other concerns raised by sellers. It’s also unclear why Temkin himself did not announce the update.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

2 thoughts on “eBay Will Address GTC Billing Issue in May”

  1. As usual Ebay did not give any thought to the ramifications of what they were doing, just found a way to grab some extra money and ran with it. So now they have to figure out how to fix the program to adjust for their stupidity. Ebay has gotten to where they now totally depend on the sellers to do all their work for them when it comes to the ramifications of their money grabs just as they depend on the Sellers to be their Beta Testers rather than pay for their own department. This is what has led to Ebay being such a glitch filled site as the teams do not work together or even communicate for that matter. Each team has their own agenda and that is all they focus on. So now somebody has to try and figure out the cheapest way to make a change to this without costing Ebay all the extra money they were counting on from this move.

  2. The reason he said by May is because May is the next month with 31 days, and they know it won’t be fixed by the end of March. He didn’t really mean it would take 2 months to fix, just that it would be fixed by the next 31 day billing cycle. The only logical fix is to change the fixed price GTC duration to 31 days. But this is ebay, and there will be ghost pages that refer to 30 day duration forever, as well as all the other now non-existent durations.

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