In case you missed it, one day after eBay rolled out the Good Til Cancelled (GTC) mandate, the company said it would address an important billing issue raised by sellers that had caught executives and managers off guard.
The update was pinned to an announcement originally written by eBay Vice President of Seller Experience Harry Temkin. He posted the message on March 1 on special discussion board set up to address the Early Seller Update, writing in part:
“We’re also aware of concerns about the 30 day auto-renewal period not syncing with monthly billing cycles. We’re looking into this. Thank you for your patience.”
Despite the fact that eBay moderators closed that board to new posts on March 5, that’s where eBay decided to update sellers. On March 19, the Director of eBay Community Brian Burke added the following comment to Temkin’s post:
“A quick update. As you are aware, starting March 18th the Good ’till Cancelled (GTC) format is now the only duration available for fixed price listings. If you have shorter duration listings that were listed before March 18th, they will end as scheduled and then when you relist you will see GTC as the only option.
“Harry Temkin, VP Seller Experience and his team thank you for all of your feedback, especially on the 30 day renewal for GTC. The 30 day auto-renewal period was one of the main concerns raised by sellers due to it not syncing with monthly billing cycles. We are addressing this issue and will announce details by May.”
Sellers had identified the billing ramifications almost as soon as eBay made the new GTC mandate known as part of its February 26 Early Seller Update.
We described sellers’ concerns about the billing ramifications of the GTC mandate in this March 3rd Newsflash article. Executives who had been caught off guard are giving themselves over 2 months to deal with the problem, despite having given sellers only 3 weeks’ notice before implementing the mandate.
Unfortunately Burke gave no indication of how eBay would address the issue in his March 19th update. Nor did he give an indication in his comment that eBay would address any other concerns raised by sellers. It’s also unclear why Temkin himself did not announce the update.