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eBay Promises Protection to Sellers Facing Hurricane Michael


eBay logoeBay said it would extend protection to sellers impacted by the hurricane that’s headed to the Gulf Coast. Hurricane Michael is expected to hit the Gulf Coast as a major hurricane on Wednesday afternoon.

eBay announcement follows:

Forecasters have advised that Hurricane Michael is expected to have direct and major impact to the Gulf Coast in the middle of this week.

Please stay safe and take care of what’s important right now: you, your family and your community.

Given the extreme weather may delay pickup or delivery of your shipments, we are closely monitoring the path of Michael and carrier updates. We will update this Seller News Announcement as more information is available.

If your business is likely to be impacted, we recommend getting your shipments out as soon as possible.

For eBay Stores subscribers, place your store in vacation mode and extend your handling time on all items to when you can get back to business.

Please call Customer Service at 1 (866) 540 3229 to let us know your status. We will apply the following seller protections:

You will not receive defects for stockouts or unresolved cases with buyers.
Your late shipment rate will not be impacted.

We are sending our support to those affected.

SOURCE: eBay Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.