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Hurricane Disrupts Mail on Hawaii, eBay Offers Seller Protection

USPS United States Postal Service

USPS United States Postal ServiceExpecting a package from a seller located in Hawaii? Be aware of recent disruptions of both outgoing and incoming mail.

The US Postal Service issued service disruption alerts for the state of Hawaii beginning on August 23rd. It announced on August 27th that all operations had resumed in the wake of Hurricane Lane with the exception of one post office that remained closed due to flooding.

eBay said it would extend seller protection to those impacted by Hurricane Lane and provided a toll-free telephone number for sellers to call to inform the company of their status.

If you or your business have been affected please call Customer Service at 1 (866) 540-3229 to let us know your status. We will apply the following seller protections:

– You will not receive defects for stockouts or unresolved cases with buyers.

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– Your late shipment rate will not be impacted.

eBay also advised sellers whose merchandise was damaged or inaccessible to take the following actions:

– Ending any auctions/taking down any Buy It Now listings before they result in a sale. We will not charge a fee for ending a listing early.

– If you are an eBay Stores subscriber, place your store in vacation mode and extend your handling time on all items to when you can get back to business.

You can read the full announcement on the eBay website.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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