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eBay UK Vows to Protect Seller Accounts from Recent Weather Delays


eBay logo“Blizzards, strong winds, and heavy snowfall” aren’t terms you associate with the UK, but Storm Emma hit the country 2 weeks ago. eBay issued an initial warning about possible delivery delays and updated the post on Tuesday to inform sellers it would protect them from any negative impact to their accounts caused by weather-related delays.

Announcement follows:

Severe weather conditions from Storm Emma affected many parts of the United Kingdom and caused delays to postage deliveries.

We’ve been in contact with delivery providers and they have informed us that their delivery services have now resumed as normal.

In order to prevent negative impact to seller accounts caused by the adverse weather, we’ll take the following measures for affected transactions from 27 February to 03 March by:

– Automatically removing Late Shipment Rate defects for a delivery delay of maximum 2 days

– Reviewing and removing Feedback and low Detailed Seller Ratings if sellers feel they’ve been unduly affected by the adverse weather and have supporting evidence.

– Monitoring Detailed Seller Ratings and taking corrective action in cases where there’s an abnormal increase in low Dispatch Time ratings across all impacted sellers.

SOURCE: eBay Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.