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eBay Canada Provides Guidance as It Rolls Out New Promotions Tool

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eBay logoeBay Canada is providing notification and guidance to sellers as it rolls out the revamped Markdown Manager, a tool that allows sellers to run sales and promotions to entice shoppers. In the US, sellers have run into numerous problems with the tool after eBay overhauled it to work with the new Seller Hub.

Announcement follows:

As we announced in our 2017 Fall Seller Update, as well as in an earlier reminder, Canadian sellers are beginning to see the new Markdown Manager experience on

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We’re working on some additional material to help you out, but in the meantime, please see below for answers to some of the most frequently asked questions we’ve collected from the seller community. We’ll also add them to our Seller FAQ page for future reference.

Where can I find my new dashboard?

Your dashboard in the new experience can be found at the URL below — you may wish to bookmark it for future reference. We’re working on making it easier to get to.

Where can I create new campaigns using the new markdown tool?

You can access the tool by going to My eBay > Selling Manager > Marketing tools > Marketing Manager.

I can’t see some of my promotions since I migrated to the new experience. Where did they go?

Your old promotions are still active, but because they were created with the old tool, they won’t be displayed in the new dashboard. Where possible, we recommend ending promotions created with the previous tool and starting them again in the new tool so that you can see all of your promotions at a glance.

When working on my promotions, I was redirected to the Markdown Manager experience. What happened?

If you registered your account on but have an eBay Store registered on, it’s possible that you may be redirected to the experience as you use the tool. This is an expected result, but you can bookmark the Canadian dashboard if you prefer that experience.

See the full announcement below:

SOURCE: eBay Canada Announcement

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Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to

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