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USPS Lets Shippers Claim Refund Requests Online


USPS United States Postal ServiceJust as FedEx and UPS guarantee delivery times for certain services, so does the US Postal Service when it comes to expedited services. The USPS is now letting shippers file claims for refund requests online.

The USPS published a video on YouTube showing how shippers could request refunds for Priority Mail Express (not regular Priority Mail) as well as Extra Services including: Certified Mail, Return Receipt, USPS Signature Confirmation, and USPS Tracking for USPS Marketing Mail parcels; note that Adult Signature Required and Adult Signature Restricted Delivery products do not qualify for online refunds.

“If we don’t fulfill the service obligations, we’ll refund you – either the postage or the fees – depending on the service,” the USPS explains in the video.

The 1-minute, 40-second segment explains how residential customers can request refunds through usps.com, while business customers can use the Business Customer Gateway to request refunds for up to 1,000 items in one bulk file.

Refunds for Priority Mail Express packages must be filed within 30 days, while refunds for qualifying Extra Services must be filed within 60 days.

The Postal Service’s process for sending reimbursements is also outlined – ClickNShip customers are refunded through their original payment method (PayPal or credit), other customers will receive a check in the mail.


As the USPS finds itself increasingly competing with UPS and FedEx for parcels, it is adopting some industry practices for USPS Shipping Services.

The Postal Service is also working to educate consumers about self-service kiosks available in lobbies at more than 2,883 locations nationwide, most of which are open 24 hours, 7 days per week.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.