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eBay Motors Launches Rent-a-Tech for Car Repair Advice

eBay Motors

eBay MotorsIn August, eBay Motors launched rent-a-repair manual, and today it launched rent-a-technician. Those aren’t really the names of the services, but they describe it in a nutshell. Shoppers can purchase “Virtual Tech sessions” in ten-minute ($19.95) or twenty-minute ($49.95) durations. They’ll be connected to certified technicians who provide them advice on what to purchase and how to install parts in order to repair or upgrade their car or truck.

In May, eBay entered into a deal with TrueCar, which helps new-car buyers. And a year ago, Amazon launched Amazon Vehicles, keeping eBay on its toes.

Press release follows:

This week, eBay Motors continues to innovate its shopping experience by introducing Virtual Tech and tire installations in the U.S. Both services cater to shoppers who want to save time, seek expert advice, and experience a higher standard of convenience.

Virtual Tech: Expert Parts Advice at the Perfect Price

Virtual Tech enables buyers to shop and connect directly with Automotive Service Excellence (ASE) certified technicians via an add-on cost. The new service gives buyers expert advice on what to purchase and how to install parts in order to repair or upgrade their car or truck. Virtual Tech sessions can be purchased for ten-minute ($19.95) or twenty-minute ($49.95) durations; and, for a limited time, these sessions will be discounted to $14.95 and $44.95, respectively.

“When shopping for parts and accessories, many of our buyers may stumble across a question or need directions when it comes to the installation process,” said Todd Madeiros, Vice President of Parts & Accessories at eBay. “With our new Virtual Tech add-on, we’re bridging the gap and helping to connect shoppers with experienced professionals, while also providing them with our massive selection of inventory.”

Tire Installation: The Easiest Way to Buy and Install New Tires

Beginning today, eBay’s tire installation services are available to all U.S. shoppers. Shoppers who purchase tires on eBay can opt to have them shipped to a local installation location at no additional cost. With 9,000 installation locations across the U.S. and tire inventory that spans across all major brands, eBay Motors is redefining the automotive shopping experience.

“Every seven seconds, a wheel or tire part is sold on eBay Motors in the U.S.,” said Madeiros. “Now, with tire installation services, shoppers have access to eBay’s tire inventory, plus the added convenience of expert local installation to fully complete their automotive needs.”

Here’s how the easy-to-use tire installation service works:

– With My Garage and a convenient tire size finder, buyers can take advantage of eBay Motors’ customized fitment capabilities. Shoppers may seamlessly browse a selection of tires that fit their vehicle make and model.

– The buyer selects their preferred tires and chooses from a list of trusted installers based on their preferred location and price.

– Shortly after the tires are purchased, the buyer contacts the desired tire shop to schedule an appointment for installation.

-Buyers simply drive up in their car. Their tires will be there and ready for installation.

Tire installation services include mounting tires on rims, wheel balancing, and installing new rubber valves. Powered by eBay’s add-on services, eBay’s structured data initiative matches buyers with tires that fit their vehicle, and service prices that reflect installation for the number of tires purchased.

About eBay Motors
eBay Motors, a part of eBay, one of the world’s largest marketplaces for buying and selling all things automotive. The site offers everyday cars for everyday drivers, as well as collector cars, motorcycles, auto parts and accessories.

SOURCE: eBay Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.