eBay announced its Fall 2017 Seller Update this morning, and there is plenty of news for sellers to absorb. eBay is making several major policy changes, including changes to Returns. eBay sellers will once again find themselves editing their listings to comply with new requirements, from product identifier requirements for Refurbs and Used goods, to a ban on watermarks in images. We’re keeping track of it on the blogs, where you’re invited to leave your comments.
In the 2017 Fall Seller Update, we’re making changes to meet the demands of today’s marketplace and giving you more opportunities to increase your listings visibility on eBay.
Expose your listings to more eBay buyers with eBay Guaranteed Delivery, schedule markdown sale events with Promotions Manager, and engage buyers with Questions & Answers.
– In Fall 2017, eBay Guaranteed Delivery listings will be searchable for all buyers
– Launch multiple markdown campaigns with Promotions Manager in Seller Hub
– Create bundle and lot listings for extra exposure to buyers
– This October, Questions & Answers will be added to View Item pages
Removal of off-eBay links, listings security, product identifier expansion, image guidelines, and eBay Catalog update.
– Reminder to remove off-eBay contact info and links
– In October 2017, convert HTTP content to HTTPS for a secure buying experience
– Effective October 19, 2017, product identifiers will be required for new or revised listings for Seller Refurbished condition and, in some categories, Used condition
– Effective March 1, 2018, eBay will prohibit watermarks on images and you should begin removing watermarks now to comply with the change
– Beginning in Spring 2018, new and existing listings will be matched to product entries in the eBay catalog
Display returns information in drop-downs, gain extra visibility for free returns, restocking fee update, and streamline returns with automatic acceptance.
– Display returns information in your listings’ Return Policy drop-downs only
– Get more exposure for listings that offer free 30-day returns
– Beginning this fall, refund up to 50% of the item price if the return is damaged or missing parts
– Starting in October, eBay will automatically accept a return request when the buyer pays for return shipping
– In 2018, restocking fees will no longer be available when you offer free returns
For more information:
Read the 2017 Fall Seller Update
Listen to subject matter experts on eBay Radio from 11 am – 2 pm PT on September 19, 2017
Find answers to your questions at the eBay Community Board
Learn about eBay’s seller vision in this blog post by Bob Kupbens, Vice President of Business-to-Consumer Selling
As always, thank you for selling on eBay.
SOURCE: eBay Announcement
NOTE: eBay had announced the UK version of the Seller Update earlier this morning, and readers are discussing those changes – particularly the changes eBay is making to returns, on our blog post about the changes:
Comment on the EcommerceBytes Blog.