eBay CEO Devin Wenig told attendees at a Wall Street conference that additional changes are slated to roll out in the next few months. Wenig was speaking at the Citi 2017 Global Technology Conference on Wednesday morning.
What caught our attention in particular was a reference to changes coming to eBay search, which merchants see as critical to achieving sales. The following is an exact quote from Wenig:
“You’ll see new, compressed, simplified search, which will be a significant difference to the eBay experience, in the next 60 days.”
It’s tantalizing and also surprising given this is the first mention of changes to eBay’s search engine that we can recall.
The last time eBay overhauled search was with the “Cassini” project led by Hugh Williams when John Donahoe was CEO. Many sellers reviled the changes, finding it difficult to determine how to get their listings to the top of search, believing that less relevant listings appeared before their more relevant items.
Other Changes on the Way
Wenig said it “gets fun from here” as eBay will start to see growth really accelerate in the business. He cited a healthier platform, an evolving brand, and a business that, “in the face of a flattish economy, is improving quarter on quarter.”
Wenig boasted that the eBay experience has changed more in the last 6 months than it probably had in the last 10 years. And there’s a lot more to come in the next 90 days, he said. In addition to the new search, he said:
– The Homepage is changed.
– You’ll see Guaranteed Delivery on 20 million items rolling in the next 60 days.
– You’ll see Image Search rolling in the next 60 days.
– You’ll see Authentication of high end priced items where we’ll physically authenticate for buyers to improve trust.
Hal Lawton’s Departure
Wenig was asked about the departure of Hal Lawton, who joined eBay from The Home Depot only 2 years ago and just left this month to head Macy’s. He said he didn’t want to comment on the specific circumstances of anyone leaving, but said the executives responsible for Structured Data and the brand reboot were all still with the company.
Wenig said there would be no changes as a result of Lawton’s departure – the playbook is set, and everyone is pulling in the same direction.
Let us know what you think on the changes eBay is rolling out – post a comment on the EcommerceBytes Blog.