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New Head of eBay Marketplaces Sends Message to eBay Sellers

Scott Cutler

Scott CutlerThe President of StubHub took the helm of eBay Americas yesterday, and today he sent a message to sellers through a posting on the Seller Announcement Board. Scott Cutler takes over from Hal Lawton, who left eBay to become president of Macy’s.

The announcement follows:

To our eBay Seller Community,
It’s been 24 hours since I moved into my new role as head of the Americas at eBay and I couldn’t be more excited about the opportunities ahead for all of us. eBay is a very special place, empowering entrepreneurs and small businesses to build and grow on our platform and I am looking forward to being actively engaged with you and the seller community.

I have spent most of my working life building and growing marketplaces, from the New York Stock Exchange, the world’s largest financial trading platform, to StubHub, the leading global live event exchange and now eBay, where I’ve been part of the senior leadership team since I joined the company more than 2 years ago. I’ve also been a public advocate for the importance of small businesses in the global economy.

eBay is one of the world’s largest online retail marketplaces but at heart we’re a community of millions of sellers.

The power of a marketplace rests on its ecosystem – buyers, sellers, services and the technology powering the platform. It is critically important to balance a set of diverse needs to accelerate velocity and scale. Continuing to innovate on both the underlying technology and customer experiences are critical to our joint success. I truly believe in the transformative power of technology which is why I have spent much of my career leading technology-enabled marketplaces.

My immediate priority is to accelerate the momentum we already have in the business to drive us into the future – with your support. We have tremendous opportunity ahead of us and you can expect me and our team to stay focused on accelerating our business and delivering on our goals for holiday and the remainder of 2017. We know that your success is eBay’s success and we’ll work hard to help you achieve your business objectives.

I look forward to meeting many of you in the future.

SOURCE: eBay Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

6 thoughts on “New Head of eBay Marketplaces Sends Message to eBay Sellers”

  1. Why you don’t speak English, Scott?

    You say

    “It is critically important to balance a set of diverse needs to accelerate velocity and scale. Continuing to innovate on both the underlying technology and customer experiences are critical to our joint success.”

    This is just a load of clever-sounding (to people like you) crap.

    There is so much that could be improved with the site as it is, never mind “innovation.” Fix the things that don’t work now in the set up as it is, on the nuts and bolts level.

    I can see what the trouble is — people like you have no idea what the seller’s day to day experience is actually like — I mean at the click level. You don’t know, and it isn’t sexy, so you don’t think it’s important. So you don’t know if the people who design and run the nuts and bolts are good or not, or screwing up, or just doing stupid time-wasting things.

    If you want to impress ordinary sellers, leave your executive gobbledegook in your executive office, talk simple sense and pay attention to the basics first.

  2. Meet the new “boss”
    Same as the old “boss”

    Boss in quotation marks to remind everyone that this guy actually is supposed to be working for the sellers, not the other way around.

    More vapid empty corporate jargon speak apparently about how everything at eBay is wonderful and will just keep getting magically better.

    1. @santini,

      While he did not use “synergy,” which is good, he did call someone attempting to buy something on eBay a “customer experience,” which whips out his non-synergy points.

      If these jackasses actually think in the same terms as they write it goes a long way in explaining why eBay has been so catastrophically run for the last five years. No one logs into eBay to have an “experience.” They log in to attempt to buy or sell something.

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