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eBay Canada Shipping Platform Runs into a Glitch

Canada Post

Canada PosteBay Canada issued a warning that some sellers have experienced problems resulting from its new shipping platform. A handful of Canada Post retail counters are having difficulties processing packages with the new eBay shipping labels – and it offered advice on what to do if you have a problem.

The announcement follows:

Issues Inducting Parcels at Canada Post Outlets
We’ve heard reports that a few sellers have experienced issues at the Canada Post retail counter when dropping off orders for shipment, both for labels printed on PayPal’s new label platform, and for labels printed on the new Shippo platform. This appears to be happening only at a handful of outlets, so far impacting roughly 1 out of every 1,000 shipments.

Should the Canada Post clerk at your local Post Office or retail outlet have difficulty processing your shipment, Canada Post’s guidance is for sellers to encourage the clerk to contact Canada Post’s retail help desk for support.

Alternatively, if it fits, you can always drop your parcel into a Canada Post mail box anywhere in Canada.

Russ Patterson,
COO & Director of Product Management

SOURCE: eBay Canada Announcement

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.