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Survey Finds Americans Value a Strong Postal Service


USPS United States Postal ServiceA new survey of consumers find the majority agree that a strong postal service is an important part of American life, and 80 percent of respondents believe the USPS provides value for businesses. Some even think the USPS should add a packing service to its offerings, according to the Neopost survey results.

Press release follows:

Neopost USA, a provider of hardware and software solutions to mailers and shippers of all sizes, conducted an online survey of 1,345 American consumers in April to capture their opinions about the United States Postal ServiceĀ®. The survey results coincide with the national celebration of National Postal Worker Day, scheduled for Saturday, July 1, this year.

Here are the key insights from the survey:

– 83 percent of respondents agreed or strongly agreed that a strong postal service is an important part of American life.

“Empirical numbers corroborate America’s opinion,” says Vincent J. DeAngelis, Neopost USA’s Vice President of Postal Relations and Shipping Product Management. “The mailing industry provides 8.4 million American jobs and is responsible for generating more than $1.3 trillion annually.

– 80.8 percent of respondents agreed or strongly agreed that the United States Postal Service provides value for American businesses.

“Clearly, the majority of Americans value the USPS as a vital and necessary part of the infrastructure of the United States,” DeAngelis observes. “This response is tantamount to a national show of support for the men and woman of the Postal Service who do a tremendous job every day to help bind our nation together.”

– 75.6 percent of respondents did not know that the USPS receives no funding from taxpayers.

– 73.6 percent of respondents had mailed a letter, post card, package or parcel with the USPS within the previous month.

– 35.8 percent of respondents said a packing service would be the most desired addition to USPS services; 25.7 percent of respondents said a loyalty program.

Survey Question: Which services do you wish the United States Postal Service would offer?
The top six answers:
35.8% said a packing service.
25.7% said a loyalty program.
17.7% said the ability to preview letters.
12.2% said census data collection.
10.3% said basic banking services.
10.2% said insurance products.

“The USPS is so deeply ingrained in America’s history, commerce stream and quality of life that we can easily take it for granted,” says Alain Fairise, President of Neopost North America. “But we should take every available opportunity to appreciate the benefits we derive from the nation’s postal workers. National Postal Worker Day gives Americans the opportunity to honor the people inside the Postal Service who serve us on so many levels. The USPS as an institution deserves to be honored for its steadfast dedication to delivery, social responsibility, security, technology and innovation.

“More than 500,000 USPS employees do more than deliver 155 billion mail pieces – 47 percent of the world’s mail volume – per year,” Fairise says. “They also build personal relationships inside every community in the country and they help the 21st Century’s most valuable commodity – information – flow efficiently and seamlessly.”

Neopost USA is taking its fourth turn as the de facto champion of the annual National Postal Worker Day celebration. “We will be proud to recognize the men and women of the United States Postal Service on July 1 – National Postal Worker Day,” DeAngelis says. “Neopost USA’s 1,400 employees across the country invite every American to join the celebration by taking a moment to thank their local USPS mail carrier, window clerk and Postmaster next Saturday.”

SOURCE: Neopost Press Release

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

One thought on “Survey Finds Americans Value a Strong Postal Service”

  1. A strong postal service is also one that caters to those that pay their wages ( US CITIZENS ) and not the Chinese or other e packet users.

    A strong postal service is also one that delivers the mail to the right address THE FIRST TIME not after the item has had a world tour.

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