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Etsy Updates Policies and Terms – Sellers Take Note

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EtsyEtsy updated its terms. Among some of the changes: Users may not engage in discrimination; sellers will now have 4 business days for domestic orders to arrive before they become eligible for a case or review; Etsy added language regarding its class action and class arbitration bans. Users selling internationally should also pay attention to its new sanctions policy.

Thursday’s announcement follows:

At Etsy, we’re always striving to make our policies clearer and our services easier to use. Today, we’re announcing some changes to Etsy’s Terms of Use, Privacy Policy, and buyer and seller policies (collectively, the “House Rules”). You don’t need to take any further action to accept the changes, which will go into effect for all existing members on July 10, 2017. By continuing to use our services on or after July 10, 2017, you agree to the updated House Rules.

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You can review the updated House Rules here: The changes to the House Rules include:

Disputes with Etsy: We updated the ‘Disputes with Etsy’ section of our Terms of Use to note that Etsy will cover the costs of certain arbitration claims filed by users. We also gave all users the right to opt out of any future changes to the “Disputes with Etsy” section. Finally, we clarified when users can assert a claim in “small claims” court and how the section applies to users located in certain regions and countries.

Privacy: At Etsy, we care deeply about privacy, and we believe in transparency. In drafting this updated version of our Privacy Policy (, our aim was to provide greater transparency by providing more information on the ways in which we use your personal information and how our services work. The revisions to our Privacy Policy have also been made with a view to some of the new requirements of upcoming European legislation.

Community: We don’t allow discrimination on Etsy. Our new Anti-Discrimination Policy details the types of behaviors we prohibit on Etsy to help keep our community inclusive and respectful.

Sanctions Compliance: We take compliance with economic and trade sanctions seriously at Etsy. Our new Sanctions Policy provides our community with additional information and resources about their compliance obligations when using Etsy’s services.

Seller Policy: Our updated Seller Policy ( includes a section on privacy to explain some of your responsibilities to protect the personal information of those you interact with, along with more information on what types of transactions and disputes are eligible for the Etsy case system.

Cases and Reviews: We’re updating our case and review eligibility to better meet the needs of our community. Sellers will now have 4 business days (in addition to processing times) for domestic orders to arrive before they become eligible for a case or review. Once eligible, all buyers will then have a 100-day window to review their purchase or report an issue. For more information about cases and reviews on Etsy, see this Help article.

Thanks for being a part of the Etsy community. Please visit if you have any questions.

Source: Etsy Announcement Board Post

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Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to

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