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eBay Sellers Unable to Print Shipping Labels in Canada

eBay warned its sellers in Canada about a problem with shipping labels due to a change PayPal made recently. Sellers no longer have access to the same shipping services and rates that are provided with an eBay account, and the companies have yet to come up with a solution.

The company issued the following announcement:

The eBay Canada team is aware of issues with shipping label printing on the PayPal platform: PayPal recently introduced a new step in the shipping label printing flow that requires sellers to sign up for a new Canada Post account or link an existing account to their PayPal account. Once the accounts are linked, it appears that eBay sellers no longer have access to the same shipping services and rates that are provided with an eBay account.

The above changes occur when sellers initiate the shipping label printing process, either through the “Print shipping label” link on eBay, or by going directly to the PayPal platform.

We are currently working with PayPal to resolve this issue, and will provide status updates as we get them. Unfortunately, in the interim, sellers will not be able to access the full list of eBay rates and shipping services they normally receive when printing shipping labels on PayPal.

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For those who are seeking an alternative, several sellers have reported that Canada Post’s Snap Ship service is currently offering competitive rates and services.

Source: eBay Canada Announcement Board

Update: Resolved, see this post from May 25, 2017.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to