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Royal Mail Fixes Tracking Glitch on eBay UK Site

eBay UK said a glitch with Royal Mail tracking prevented some users from being able to track their packages last week:

We’re aware that some customers experienced issues with Royal Mail Track & Trace last week on eBay.co.uk. Some valid tracking number searches may have returned an error message: “Sorry, we don’t recognise that reference number.”

This issue was limited to a small number of queries. Royal Mail have confirmed that they’ve fixed this issue, and all valid searches should now return up-to-date tracking, signature and delivery confirmation information.

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We regret any inconvenience this might have caused.

SourceeBay UK Announcement Board

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Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Author of Turn eBay Data into Dollars (McGraw-Hill 2006). Send news tips to ina@ecommercebytes.com.

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