eBay UK said a glitch with Royal Mail tracking prevented some users from being able to track their packages last week:
We’re aware that some customers experienced issues with Royal Mail Track & Trace last week on eBay.co.uk. Some valid tracking number searches may have returned an error message: “Sorry, we don’t recognise that reference number.”
This issue was limited to a small number of queries. Royal Mail have confirmed that they’ve fixed this issue, and all valid searches should now return up-to-date tracking, signature and delivery confirmation information.
We regret any inconvenience this might have caused.
Source: eBay UK Announcement Board
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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.