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Is eBay Empowering Sellers or Giving Them Busy Work?

eBay asked sellers for help in keeping its product pages free from irrelevant listings. Here is the announcement eBay posted to its Announcement Board on Monday:

eBay is built on the strength of our seller community. So we’re giving sellers the opportunity to help make sure the right products reach the right buyers every time.

Effective immediately, if you see an item that doesn’t belong on an eBay product page, you can flag it to be reviewed and possibly removed.

First, look for the flag symbol next to any item on an eBay product page.

If you believe the item doesn’t belong on the page, click the flag symbol and “submit.” We’ll review and remove it, if necessary. Once removed, the item will still be available on the site for purchase, but will no longer be associated with this particular product.

By letting us know about irrelevant items on our product pages, you’ll help buyers see the most relevant listings. Plus, you’ll improve the eBay experience for everyone in our community.

Here’s how to find product pages on eBay: From any listing that has a corresponding product page, you’ll see a “See more…” link at the top. Clicking that link will take you to the product page for that item.

As always, thanks for selling on eBay.

An EcommerceBytes reader said they saw the potential for seller fraud. “If I don’t want another seller’s items, which are identical to mine and at a lower selling price, to show up under the UPC, I simply report them all. Less competition.” However, they added, “But I do have hope that there are honest sellers who would want to do the right thing and see that errors are corrected. It will be interesting to see how this works out, and if eBay actually follows up on the reports.”

eBay, Etsy, and other companies are talking a lot about Artificial Intelligence and Machine Learning, but it looks like they are continuing to rely on human beings to help them keep their data relevant.

What do you think of eBay’s attempt to keep its product pages relevant, and will asking sellers to help it do so be a positive development?

Comment on the AuctionBytes Blog.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.