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Wendy Jones to Head eBay Global Customer Service Operations

eBay has promoted Wendy Jones, a 13-year company veteran, to Senior Vice President, Global Operations and named her to take on additional responsibilities leading eBay’s global customer service operations. Wendy will continue to lead eBay’s Operating Committee, which oversees the development and execution of the company’s annual business roadmap, as well as Work Place Resources, which is responsible for eBay’s facilities around the world.

Customer service is a vital part of the overall customer experience, and the company has thousands of dedicated customer service teammates based in the US, Europe and Asia, who are vocal advocates for customers. eBay believes that every decision the company makes should help deliver for, serve and delight our customers. Our brand promise is to help every person find their version of perfect, and the effectiveness of our customer service operations is an integral component of delivering on that promise for our customers.

Just as the company has been working to accelerate transformational changes in eBay’s product platform and experience for buyers and sellers, we likewise intend to accelerate our efforts across all of our customer touchpoints – before, during and after a transaction.

Wendy’s first role at eBay 13 years ago was Vice President, Customer Service for North America and Australia. She has extensive business and customer service experience. In her time at eBay, she has worked in Europe, Canada and the US, led geographical expansion efforts, launching eBay in markets like Brazil, Russia, and Mexico, and spearheaded eBay’s cross border trade efforts.

Before joining eBay, she ran large-scale customer service and loyalty programs, as an outsourced provider, for brands like BMW, Audi, Volkswagen, Disney and Charles Schwab.

Devin Wenig, eBay’s President and CEO commented: “Throughout the course of her career at eBay, Wendy has demonstrated extraordinary judgment, significant knowledge of our business, and a leadership style that combines urgency and deep caring about our company and culture. Wendy will ensure that the voice of the customer is front-and-center in all of our strategic decisions, and that we execute our plans with our customers as our most important priority.”

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.