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Etsy Solicits Feedback about Forums

Etsy wants to improve its discussion forums and is surveying users for their feedback on how to make them better. Etsy welcomed everyone to take its survey, writing in a post on the boards, “The Forums are your place to connect with fellow Etsians and we want to hear your feedback on how we can make this shared community space even better.”

Forums are important to online sellers as a place to share information – often users of a particular platform may think they are the only ones experiencing a problem for instance – and it also helps bring problems to the attention of the platforms themselves.

In the survey hosted on SurveyGizmo.com, Etsy asks what kind of topics users seek to discuss when visiting the forums, and which topics they would like to see Etsy cover. These two questions seem to get at the reason Etsy is conducting the survey:

“Compared to now, how often do you think Etsy Admin should participate in Forums discussions?” and “Would you like to see more Admin Q&A threads?”

The survey starts off by asking users about themselves – if they are buyers, sellers or both; what types of goods they generally sell; and whether they are casual or serious sellers. It also asks how often they visit the Etsy forums.

Here are some of the questions from the survey along with the answers respondents could select:

What topics do you most often go to the Forums to discuss? Please select up to three.:
How to improve my shop
Site issues (Bugs)
Other Etsy members’ problems
Marketing my shop
Business advice
Changes to the site
Etsy policies
Social topics (connecting with other Etsy members)
Celebrate milestones
Other (specify)

How useful do you find each of the following Forums sections? 

Etsy is looking to facilitate more Forums discussions. Which of the following topics, if any, would you like Etsy to cover? 
Going Wholesale
Customer service
Seller tools
Time management
Stats/Google Analytics
Growing your business
Shipping/International Shipping
Techniques/Skills (Photography, tagging, etc.)
Site changes
Search Engine Optimization (SEO)
Social media
Other (specify)

What value do you personally gain from participating in the Forums? Please select up to three. 
Business advice from other members
Connecting with other members
Having an opportunity to share ideas about how to improve Etsy
Tips on how to improve my shop
Having a place to vent or troubleshoot
Providing support to other members
Receiving information about new features
Receiving support from other members
Connecting with Etsy Admin
Other (specify)

How much do you agree or disagree with each of the following statements? 
The Forums provide me with the resources I need to be successful
I know where to go to get help in the Forums
I feel supported by other sellers in the Forums
The Forums connect me with other like-minded people
I feel like I am a part of a community of sellers

Etsy wrote in its announcement, “Since the last Forums survey was posted, we’ve had many exciting changes! Two new Forums sections have been created, Admin involvement has increased, more engaging business content has been constructed, and many other community focused initiatives have been established. With your help, I’m looking forward to building on all the exciting things already happening here.”

Etsy users can take the survey through August 10th by visiting this page on SurveyGizmo.com. And you can read the full announcement on the Etsy boards.

Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.