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eBay Vows to Protect UK Sellers from Postal Tracking Issue

eBay is being forced to extend leniency to sellers in the UK thanks to a problem at Royal Mail. The problem doesn’t seem to have an end in sight, so eBay UK is extending the protections beyond August through the end of the year, it announced this week.

At the heart of the issue is one of the ways eBay judges a seller’s performance – it uses the on-time shipping metric that launched in February. One of the ways sellers can prove they shipped on time is by uploading the shipping carrier’s tracking information.

“You’ll be recognized for on-time shipping if tracking shows your item was either shipped within the stated handling time or delivered by the estimated delivery date,” according to the policy. “If there’s no tracking available, we’ll check with your buyer. If your buyer confirms the item was delivered on time -you’ll be recognized for on-time shipping.”

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When it launched the new performance standards in February, eBay told UK sellers it was aware that “currently we may not have complete tracking information for some Royal Mail Tracked/ Royal Mail Signed For services, even when sellers upload tracking numbers to My eBay.”

On Monday eBay said it would extend the Royal Mail Tracked / Royal Mail Signed For protections further into 2017. “We’ll be back in touch in 2017 with an update about Royal Mail protections and your account. For the time being, as long as you dispatch items within your stated dispatch time and upload valid tracking information when you use Royal Mail Tracked/ Royal Mail Signed For services, we’ll continue to protect these transactions from being counted as late deliveries.”

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Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to ina@ecommercebytes.com.


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