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eBay Pulls New Listing Tool Due to Major Glitch

eBay pulled its new listing tool after noticing an issue that impacted some sellers. While it didn’t specify the problem, it was clearly a big deal since eBay had to pull the tool rather than roll out a fix.

The problem may have to do with a major glitch sellers reported this week – eBay was placing someone else’s email address in their PayPal payment information field. We described the issue on the AuctionBytes Blogon Tuesday.

As one seller explained, “Something strange happened when I went to go create a new listing tonight from my desktop computer. A random email address populated in the PayPal payment section.” The possibility of a shopper paying someone else for a transaction is a nightmare scenario for both sellers and for eBay.

One seller noted the connection between the “PayPal email address” bug and the rollback of the new listing tool in this thread on the eBay discussion boards.

We had sent an inquiry to eBay on Tuesday about the bug but have yet to receive a response.

While the initial response to the new listing tool was negative, some sellers have grown to prefer it to the old listing flow. You can read more about the new tool in this May 4th Newsflash article.

eBay didn’t make an announcement about pulling the tool, but a moderator responded to a seller in this thread:

“I’m glad you like the new tool and I apologize for reverting you back to the old listing tool. As we made this available to 100% of sellers we noticed an issue which impacted some sellers that we need to correct, so we had to revert you to the old listing tool. Our goal is to have it fixed as quickly as possible – and we’re going to start adding some sellers back over the next few days. I’m glad to hear you like the new tool, and again apologize for this delay in getting access to it. If you want to be among the first we add back into the tool please let us know by emailing us here.”

Other people reported additional problems this week related to the new listing form. On this thread, a seller reported that in addition to the wrong email address appearing in the PayPal payment field, their item location was wrong and their listings were set to give 100% of the proceeds to charity.

Not only are the technical issues potentially costly – not to mention embarrassing – but eBay has failed to announce the glitches and the suspension of the new listing tool aside from a reference in one thread (referenced above). eBay’s Jim Griffith (Griff) who has been posting weekly updates about technical issues was unaware of any problems with the new listing tool during Wednesday’s chat yesterday.

Comment on the AuctionBytes Blog.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.