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Alert: eBay UK Changes Terms for Click and Collect

eBay UK sellers should be aware that the marketplace is changing the terms of its Click & Collect service, and it appears that items that may not have been eligible previously may now be opted in to the program.

Click & Collect lets shoppers purchase from eBay UK sellers and pick up their goods at one of hundreds of brick-and-mortar stores belonging to eBay’s partner, British retail chain Argos. Sellers send the item to an Argos store instead of sending it directly to the buyer.

eBay announced on Monday that it had changed the terms of use for the program and wrote, “The main change to the Terms and conditions covers our expansion of the programme to remove delivery time as an eligibility criteria.”

When the program initially launched, the terms specified that to qualify, sellers must offer “Fast & Free” and use one of the five designated carriers (Royal Mail, Yodel, UPS, Parcelforce or DPD) along with a specified service. That language is not found now in the terms on the eBay’s website.

Unfortunately eBay didn’t get specific about what other changes it made to the program’s terms of use.

Sellers who don’t wish to participate in the program should opt out globally or on a listing-by-listing basis – eBay provided the following instructions:

“If you don’t want to offer Click & Collect on your eligible listings you can easily opt-out through My eBay – Site Preferences – Edit Click & Collect – Opt-out.

“You can also opt-out on individual listings by indicating in the tick box provided in the Sell Your Item form that you don’t want the item to be eligible for the service. You can always opt-back in later in My eBay.”

eBay launched Click & Collect as a test in 2014 and has continued to expand the program.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.