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Etsy Solicits Seller Feedback on Changes to Shops

Etsy will hold a fireside chat next week with two of its product managers who will answer questions about recent changes to Etsy Shop Home and Simple Shop Policies. The marketplace said it is using seller feedback to evolve the new features.

Etsy announced the new Shop Home and policies template 2 weeks ago, noting that any changes that sellers made would be publicly visible, except for the cover photo (if added), which won’t be visible to shoppers until April 5th.

The company said it listens to users in designing new tools and has already heard feedback. “Since we launched the new shop home design, we’ve started working on how to make rearranging your items even easier based on your feedback. You also told us that the font sizes could be smaller in some areas, and that Simple Shop Policies can better address the needs of our many types of sellers. We’re now in the process of fine-tuning these features to continue improving the experience for you and your customers.”

On April 4, Sonia Kedzierski and Dilani Kahawala will sit down with Heather Jassy in a Fireside Chat to talk about the changes to Shop Home and Simple Shop Policies, and will answer questions.

One topic that’s bound to arise is the concern from some sellers about the Seller Details section included in the new Shop Home designed to help facilitate compliance with European Union buyer protection laws, which it did change thanks to feedback received from sellers concerned about privacy.

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Etsy asked sellers to submit questions for the fireside chat on this Facebook post, where sellers have already submitted comments and questions.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to