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eBay Changes to Returns Prompt Update to UK User Agreement

eBay is updating its UK User Agreement, explaining that it’s necessary to cover upcoming changes to the returns process. The changes are effective immediately for new members, it announced on Wednesday, and take effect on April 15, 2016, for existing members.

eBay UK summarized what it called the main change to the agreement, writing, “We’ve added new terms to cover upcoming changes to the eBay returns process. The terms explain that eBay may set a default rule that automates the return process for some or all listings where returns are accepted.”

It also said that it made additional changes in order “to keep the User Agreement up to date with the products and services we provide.”

Sellers discussed the requirements of the new returns process on the eBay discussion board. Some wished eBay was more explicit about exactly what it was changing.

You can read the announcement on the eBay UK announcement board.

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Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to