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eBay UK Apologizes for Access and Messaging Issues

eBay apologized on Tuesday to customers who experienced problems accessing its UK site for several days, blaming the problem on routing issues. The company said the vast majority of customers were able to access the site without an issue, but also acknowledged a problem with its messaging system.

“While the vast majority of customers were able to access the sites without issue, a series of separate problems with routing meant that some customers saw a timeout message when trying to perform certain actions. A separate issue with My eBay > Messages has also now been resolved.”

The company apologized to users and hinted that some form of compensation could be in the offing if requested, writing, “We very much welcome feedback from customers affected by this and thank them for their patience over the weekend. If customers have any concerns related to this issue, please contact our customer service team.”

eBay users had reported the problem on DownDetector UK. (A few people reported problems on Tuesday with eBay UK’s shopping cart.)

You can read eBay’s full post on the eBay UK announcement board.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.