eBay is giving UK sellers a break on a key performance metric as it rolls out new seller performance standards. For now at least, sellers who use Royal Mail will not be punished for late deliveries as long as they upload tracking to their accounts.
The new seller standards went into effect on Saturday, February 20. (See more information about the standards in this article in today’s newsletter.)
Instead of relying on feedback and Detailed Seller Ratings (DSRs) to judge how a seller is performing, eBay will use new metrics:
- A simplified defect rate will include two criteria: Seller-cancelled transactions for items that are out of stock or cannot be fulfilled for any other reason, and cases that are closed without seller resolution.
- And a new on-time shipping metric.
On Friday, eBay reminded sellers of the new standards and explained, “We’re aware, that currently we may not have complete tracking information for some Royal Mail Tracked/ Royal Mail Signed For services, even when sellers upload tracking numbers to My eBay.”
eBay UK explained it was working to find a solution, and said, “In the meantime, we’ll automatically remove any late deliveries you might incur when using Royal Mail Tracked / Royal Mail Signed For services, as long as you’ve uploaded the tracking number to My eBay. You’ll be protected starting with your 20 February evaluation, taking into account all transactions within your current look-back period. We’ll continue protecting you until 20 May by removing late deliveries one week before each evaluation.”
Comment on the EcommerceBytes Blog.
