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Etsy Responds to Seller Questions on Shipping

Etsy held a workshop this week to address questions about shipping. The marketplace invited sellers to post their questions and comments ahead of time on a dedicated discussion board thread, and then members of its shipping team responded.

Among those responding to questions were 3 software engineers, a product designer, a product manager, a program manager, and an engineering manager.

Among the requests for shipping features from sellers were the following:

A “ships alone” button for Calculated Shipping (“vintage sellers in particular need this,” wrote a seller – “Many times an item should not be combined with anything else”).

An option to print or down load prepaid return shipping envelopes.

Separate handling fees for Domestic and International orders.

The ability to see at a glance on the orders page if a shipped package has been delivered.

Etsy acknowledged sellers’ pet peeve about a recycle message that appears at the bottom of packing slips that sellers include with their orders.

While Etsy didn’t commit to making any change to the packing slip, an admin wrote, “We have heard this feedback from other sellers as well and have definitely been taking it into consideration. It’s input like yours that help us to make the order fulfillment experience a smoother one. While I cannot share any plans that will directly address this issue at the moment, we will definitely be keeping this in mind as we explore more ways to make packaging orders more time efficient.”

You can find the workshop questions and responses on this discussion board thread.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.