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ProPay Reaches Out to Disappointed eBay Sellers

After eBay gave sellers little advance warning that it was booting PayPal rivals from its marketplace, one such company, ProPay, is reaching out to eBay sellers impacted by the decision.

Scott Nelson, Vice President of Marketing at ProPay, said his company had taken steps to work with customers impacted by eBay’s recent move, which came on the same day PayPal raised fees for many sellers by eliminating volume discounts.

“Essentially, we have rolled all of our eAuction Account holders over to a regular ProPay Merchant Account at no charge,” Nelson said.

The standard merchant account functionality is not integrated with eBay checkout – but eBay sellers can use their ProPay accounts to sell product off of eBay using virtual terminal, email invoice, mobile app, swipe, phone, etc., Nelson said. There are no minimum volume requirements or monthly minimums, and the account can be used seasonally with no penalties.

“Our Virtual Terminal, Email Invoicing, Mobile App, ProtectPay, and other mobile options could serve eBay Sellers well for off eBay transactions,” he said. While PayPal charges $30 per month for Virtual Terminal, ProPay’s Virtual Terminal is part of the account. Here’s a list of features offered with the standard merchant account:

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  • Multiple credit card processing options: in-person, online, offline, over the phone;
  • Virtual Terminal – Free;
  • Email Invoicing – Free;
  • ProtectPay – Free (Store cards on file for repeat purchases);
  • Mobile Processing – ProPay JAK ($15.00) or purchase with an Account Bundle;
  • Mobile App/Mobile Virtual Terminal – Free;
  • Swipe Rates – As low as 2.60%;
  • Prepaid MasterCard – Free;
  • Customer Service – Toll Free Phone, Chat, Email.

Nelson had told EcommerceBytes that eBay’s rationale in eliminating the rivals of its partner (and former subsidiary) PayPal was due to low adoption, and he pointed to the limited integration and marketing eBay had offered to PayPal rivals as the reason.

Given the fact eBay provided buyer protection only to those who used PayPal, it’s not surprising its rivals had difficulty gaining traction on the marketplace.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.