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Try Lets You Try on Clothes and Return Them at No Charge

A new service lets online shoppers try on clothing from major retailers and only keep the items they like. But for customers, it seems too good to be true.

Try.com gives shoppers the ability to get five items of clothing delivered to their house at a time – they don’t pay for the items until they’ve selected which items to keep. As the site explains:

“Try.com makes it incredibly easy to try clothes from online stores at home. Now, instead of having to buy clothes up front, you can try them at home for free. You get 10 days from when you receive your clothes to decide what you want to keep or return. You only get charged for the clothes you decide to keep. All packages ship with a free pre-paid return label.”

The company works through an add-on for the Google Chrome browser – once a shopper installs it, a Try Button appears on retail websites that are participants in the plan. “Once you install the button, you will see pop up on your favorite ecommerce stores right next to the “Add To Cart” button, Try.com explains. “When you click the Try Button, that item is shipped to your home directly from the retailer.”

There is no charge for using it, and shoppers get free shipping and free returns. (It’s only available to people in the continental US.)

Once a shopper decides to return an item (or items), they follow instructions and provide Try.com with a tracking number. If they don’t provide tracking, Try.com will charge them for the item and will then refund them as soon as the retailer receives the return.

The site works with major retailers including Neiman Marcus, J. Crew, and Urban Outfitters.

What do you think of Try.com and the concept of letting online clothing shoppers try before they buy?

Comment on the EcommerceBytes Blog.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.