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Amazon Seller Central Outage Lasted Over 3 Hours

Amazon experienced an outage on Thursday that left sellers unable to complete tasks for well over 3 hours. The only positive aspect of the outage was that it did not appear to impact shoppers’ ability to search or purchase goods.

Glitches on Amazon.com are generally less common than other marketplaces, but when Seller Central goes down, sellers are understandably anxious, particularly since it can cause them to miss shipping deadlines. Such outages can lead to delayed orders and poor experiences for buyers trying to communicate with sellers, which then hurt sellers’ standings – critical given Amazon’s exceptionally high demands on seller performance.

Sellers began reporting the problem on June 25th after 2 pm ET. The problem was documented on Ecommerce EKG with the first report coming in at 2:22 pm, and a report the site was back up at 5:25 pm ET.

When it came back, some sellers found they were logged in to Amazon Canada and had to toggle back to Amazon.com. And some said a strange message displayed about their credit card information.

Amazon Seller Central had experienced an outage for about 3 hours in early May, and again last November.

With the outage, sellers were unable to manage orders, print postage or conduct other selling activities.

Comment on the AuctionBytes Blog.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.