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USPS Faces Criticism over Sunday Delivery Service for Amazon

USPS trucks are pulling up to front doors on Sundays to deliver holiday orders to Amazon shoppers. But some postal workers say it’s too much to handle.

“The U.S. Postal Service is straining to keep up with the volume of packages being delivered on Sundays, with some carriers complaining of 12-hour days and weeks without a single day off,” according to Geekwire.

The agency is also receiving criticism this week for expanding services into private markets. The Taxpayers Protection Alliance is opposed to what it calls “costly business ventures and private-market abuse,” and it urged the USPS to return to its core mission.

Alliance President David Williams said in a press release, “Our message is clear and consistent: the USPS must stop expanding services into new markets and make good on its obligations to deliver first class mail to anyone, anywhere, at an affordable rate. Expanding services into the private market is not only wrong because it undercuts private competitors, but because it is coming at the expense of its government-granted monopoly – mail delivery.”

Criticism came from another source closer to home. The USPS Office of Inspector General published a report earlier this month showing operational inefficiencies in the Postal Service’s Sunday delivery.

The USPSOIG report explained, “Operational inefficiencies existed during Sunday parcel deliveries in scanning, sorting, vehicle loading, and using the DRT software in street delivery at 40 of 134 hubs we visited in four districts. These inefficiencies occurred primarily because management did not always enforce policies and procedures and supervision was inconsistent at some hubs. As a result, the Postal Service spent 17,446 more hours from June 15 through July 13, 2014, than DRT software required to conduct Sunday delivery operations. By improving efficiency, the Postal Service could reduce operating costs annually by $356,736 for 134 hubs in the districts we visited.”

Linns.com has more on the OIG report.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.