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eBay Conducts Survey on Seller Coaching

eBay is conducting a survey of its sellers on the topic of eBay’s coaching service. In the description of the survey, it asked sellers to complete it in order to help eBay improve.

The questions were as follows:

How likely are you to recommend selling on eBay to a friend (1-10)

How satisfied are you with the insights and coaching eBay provides to help you become more successful selling on eBay? (1-10)

Please tell us what we can do to improve the insights and coaching that eBay provides to help you become more successful selling on eBay.

A seller who took the survey said it ended with the question, “Would receiving the following messaging interest you enough to click to learn more about what eBay could do to help you become more successful selling on eBay?”

It appears eBay was looking for feedback on messaging to entice sellers to learn about its coaching services.

eBay mentioned coaching services in its Spring Seller Update in an FAQ about its new seller performance standards, “What will be the impact of these changes on sellers?” At the bottom of the answer to that question it wrote, “Most sellers whose service needs improvement will now have more insight into their changing status before they experience selling limits or restrictions. For sellers who are committed to improvement, eBay will provide coaching and support.”

Sellers discussed the latest eBay survey on the eBay discussion boards.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.