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Amazon Confirms Delays at FBA Warehouse

Amazon confirmed it is experiencing delays in receiving FBA shipments from third-party merchants thanks to higher-than-projected shipment volume. Amazon.com spokesperson Erik Fairleigh said the ONT8 fulfillment center, which is located in Moreno Valley, California, is experiencing temporary delays in receiving and scheduling carrier appointments.

“Though receiving delays can occur at times during this season of heavy inbound shipments, higher-than-projected shipment volume has resulted in the delays at ONT8. We recognize that impacted sellers are concerned about these delays, which come at a critical time in the holiday selling period. We share the sense of urgency and are actively working to reduce these receiving delays so inventory is available to customers as quickly as possible.”

Merchants began reporting delays in their FBA shipments to the warehouse known as ONT8 in mid-October. We described the problem on the EcommerceBytes Blog on Tuesday after speaking to a medium-sized merchant and reading reports from merchants who say their inventory is in limbo, with some sellers reporting the problem was having a negative impact on seasonal sales.

Sellers impacted by the delays reported receiving a letter from Amazon on Thursday. It told them it had been taking the following steps to reduce delays:

  • Adjusting fulfillment center assignments in shipment creation to ensure an even load across our network.
  • Prioritizing receiving activities to maximize customer availability of FBA products.
  • Monitoring progress in reducing the receiving backlog and identifying additional, immediate operational improvements to make at fulfillment centers.

It also advised sellers to send shipments to Amazon well before key holiday selling dates if they had the inventory flexibility to do so.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.