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Amazon Seller Central Outage Could Result in Delays

Amazon Seller Central is experiencing an outage. That is the area where merchants log in to manage orders, meaning they’re unable to send them out for now. The problem comes a day after technical issues left many shoppers unable to order items.

A report on Ecommerce EKG described the problem: “Amazon Seller central is down as of 4:30 PST on 9/24. Forums, shipping, all not reachable. Sellers are unable to print shipping or confirm orders.”

Visiting the site displayed the following message: “Seller Central is Temporarily Unavailable – We apologize for the inconvenience. Our technical staff is working on a solution. For urgent issues, contact Seller Support (toll-free): US (877) 251-2571; Canada (877) 251-5499.”

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One seller tweeted, “Um, Amazon Seller Central is down!!!!! Call the number they provide and it is not active! It has a message to login to website for help! Ugh.” But EcommerceBytes was able to reach an Amazon customer service rep very quickly after dialing the U.S. number; the bad news: the rep was unable to access Seller Central either.

Sellers commiserated on Facebook, but a favorite watering hole for many was unavailable, since the Amazon seller boards are part of Seller Central.

Comment on the EcommerceBytes Blog.

Update 9/25/14 1:00 pm EST: Amazon spokesperson Erik Fairleigh provided us with the following statement today at 12:32 pm EST:

“We are currently experiencing technical difficulties regarding the availability of Seller Central and the Seller Forums. Our engineers are working to ensure that normal service is restored. In the meantime, all offer listings and product data services are available via the Marketplace Web Service API. The MWS service is only available if a Sellers MWS account has been linked to Seller Central prior to the outage. New set-ups are unavailable at this time.”

 

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Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to ina@ecommercebytes.com.


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