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eBay Seller Performance Standards Rolled Out on Wednesday

eBay reminded sellers on Wednesday that its new updates to its seller performance standards announced in March as part of the Spring Seller Release will now be reflected in the August 20 seller evaluation. “Aimed at delivering more satisfied buyers and driving more sales your way, these updated standards also include a number of built-in protections for sellers,” it wrote on the eBay Announcement Board.

eBay informed sellers that evaluations would be processed throughout the day of August 20 and would be reflected in their seller dashboard once updated. eBay had launched a new seller dashboard in the spring to help sellers monitor their defect rates, a key part of the new seller performance standards.

The defect rates have been controversial, with some sellers reporting that under the old standards, they were considered Top Rated, while under the new standards, they will lose Top Rated Seller status.

eBay announced last week additional changes coming next month in its Fall Seller Release.

“Be sure to check your dashboard regularly to see exactly where you stand under the new standards – and preview your projected status for the upcoming evaluation cycle,” eBay wrote on Wednesday. “From your dashboard, you can also run detailed reports, updated weekly, for more insight into the specific defects associated with your transactions.”

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.