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eBay Updates User Agreement and Privacy Policy – Must Read

eBay is updating its User Agreement and Money Back Guarantee (formerly known as Buyer Protection Policy), and it’s updating and renaming its Privacy Policy.

It announced the changes on August 12th on the eBay Announcement Board.

Many of the changes dovetail with the new policies announced in the 2014 eBay Fall Seller Release, also announced on August 12th. For example, one of the changes eBay highlighted has to do with its new policy announced as part of the Fall Seller Release around mandatory managed returns for all listings where returns are accepted:

Returns. We updated this section to clarify that if eBay hassle-free returns are applied to your listings, you authorize eBay to remove the refund amount from your PayPal account, place the amount on your invoice, and/or charge your payment method on file. By the 2015 holiday season, all eligible domestic returns on eBay will be eBay hassle-free returns and sellers may not remove hassle-free return settings from their listings. We updated this section also to reflect this future change.

It also updated its user agreement to reflect its new policy in which it opts in all listings to get international exposure through a new program that is part of its Global Shipping Program, and it updated its Money Back Guarantee provision:

We updated this section to reflect changes in the Money Back Guarantee, specifically that sellers are responsible for return shipping costs if an item is not as described and that, if an eBay-generated return shipping label is used for return shipping on items not as described, we place the return shipping label cost on the seller’s invoice.

Be sure to read the full announcement with great care. It includes changes to the Privacy Policy and the arbitration clause.

The updated User Agreement is effective September 15, 2014, or upon acceptance for users who accept it via electronic click-through prior to September 15, 2014. The User Privacy Notice and Money Back Guarantee are effective immediately for new users and on September 15, 2014, for current users.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.