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Some Etsy Sellers at Wit’s End over Tweaking and Testing

After Etsy stirred controversy last week by initiating a test in which it hid shipping costs from some shoppers, sellers say the marketplace is at it again, with multiple threads popping up on Tuesday evening complaining about layout changes to sellers’ shops.

In a thread, Another etsy test messing up my shop?, some sellers say Etsy has rearranged their shops, making it more difficult to navigate them.

The exasperated seller who started the thread explained, “Just now like 30 seconds ago I went from normal format to a hot mess I can’t even navigate my own bleeping shop now it’s ALL different no banner all the familiar tabs are either GONE or now on the opposite site tell me what is the valid purpose of moronic testing to change what was not broken.”

Another seller said, “I’ve been staring at my page for ten minutes trying to find my sold items link. I’m so tired of not being able to opt out of tests or changes.” Someone else replied, “I too stared at the Etsy page in utter confusion, and thought perhaps that I was locked out of my shop. This is the second “Test” I’ve been forced to suffer through, (seems like last week) and my question is “why” ?”

Another seller said she noticed that when navigating the new look, she discovered that the categories and subcategories were changed (“a huge mess,” she said).

On a thread titled, New home page again!!!!!!!!!, a seller said of the testing, “My shop in now in 3 different tests…no banner, no shipping prices and now no listings manager. I can’t find my shop payment account, my bill or where to see my deactivated, featured and active listings. ENOUGH ALREADY !”

In another thread, Change back to old format in my shop?, a seller said, “I don’t like the new format in my shop, they took away my cover panel, which I paid money to have made specifically for Etsy! Also, I’m having a coupon sale, but since the introduction is gone, you can’t advertise the sale on top of my shop page!! Makes me angry! What can I do to get it back?”

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.