Each January we ask a panel of industry experts to participate in our “Online Selling Trends” series, asking them about the challenges and opportunities they see for online sellers in the New Year. This year, we also talk directly to Read more
Over the holidays, StellaService set out to test merchants when it came to delivering orders in time for Christmas, and ordered a total of 75 packages to be delivered to locations around the country. StellaService is a research firm that studies how Read more
Online merchants are looking at ways to get packages into the hands of customers more quickly and efficiently, and this year’s holiday-delivery fiasco demonstrates how tough the challenge will be. The well publicized problems of shipping carriers brought forth more article about Read more
Despite a holiday shopping season that was six days shorter than the 2012 edition, US consumers still spent $42.8 billion from their desktop PCs between Thanksgiving and December 22 according to comScore. But quite a few shoppers who waited until the Read more
Some online shoppers failed to receive their orders in time for Christmas, with UPS issuing a warning on Christmas Eve that the volume of air packages in its system exceeded the capacity of its network, “as demand was much greater Read more
Retailers and marketplaces extended shipping cutoff dates to entice last-minute shoppers in a game of chicken, which they ultimately lost. Shipping carriers were unable to keep up with demand from online retailers, including Amazon, this holiday season as consumers took Read more
eBay’s shipping calculator is in violation of another company’s patents, according to a lawsuit filed on December 20th. Paid Inc. is suing eBay for patent infringement, claiming it had demonstrated its online shipping calculator to eBay in 2001, over a Read more
The US Postal Service received permission to raise postage rates higher than the Consumer Price Index (CPI) due to lost revenue caused by the 2008 – 2009 recession, but only on a temporary basis. The Postal Regulatory Commission (PRC) ruling Read more
Amazon’s Zappos unit topped the list of fast holiday shippers in a study conducted by Kurt Salmon and StellaService. The study analyzed shipping times for orders placed on Cyber Monday from over 50 retailers across a broad range of categories, Read more
FedEx introduced a new product called One Rate that offers a flat-rate shipping option (see our coverage here). If you sell (or buy) on eBay, you might have seen the ads for FedEx One Rate as you browse the site. Is Read more
