Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Tue Feb 5 2019 13:16:03

eBay Resumes Seller Recruitment for Managed Payments

By: Ina Steiner

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eBay is again actively recruiting sellers to sign up for its managed payments. Based on our observations, eBay eased up on the marketing efforts during the busiest part of the holiday shopping season (let us know if that was your experience).

On Monday, eBay sent out an email to some sellers inviting them to "Join other sellers and register today" for its managed payments offering, and it heavily featured Apple Pay as a benefit to sellers.

While shoppers can use Apple Pay when purchasing through managed payments (on mobile devices only), a major sticking point for sellers is the exclusion of PayPal as ... Read More

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Mon Feb 4 2019 12:06:06

eBay Glitch Leaves Users Unable to Leave Feedback

By: Ina Steiner

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eBay users report being unable to leave feedback for trading partners. A reader reported the problem on the Ecommerce EKG board:

"I am unable to leave feedback on certain transactions. Others (at random, as far as I can tell) allow feedback normally. There is no error message, just that the feedback does not go through. I spoke with eBay customer service and they offered to leave the feedback for me, which I confirmed was fine. They said they were able to leave it, but upon checking, it was not left. I followed up with them, and they said they ... Read More

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Fri Feb 1 2019 19:02:29

eBay Features a Single Seller Who Solicits Consignments

By: Ina Steiner

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eBay sent a marketing email on Friday with a 20% coupon for shoppers, but it was only good when purchasing items from a single seller who solicits consignments on her eBay Store. It's not uncommon for eBay to single out a small group of sellers who participate on its Deals site, but it's extremely rare for eBay to give such visibility to a single, non-Deals seller.

The subject line of Friday's email read, "Hot coupon savings! Take 20% off pre-owned luxe goods." Inside, there was a graphic: "20% Coupon On Luxury Looks - Save on pre-owned Chanel and more direct from ... Read More

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Thu Jan 31 2019 14:54:40

eBay to Launch CPC Ads as It Seeks Revenue

By: Ina Steiner


eBay is planning to launch CPC ads for sellers who are willing to pay extra to promote their listings. eBay currently offers sellers Promoted Listing ads based only on a CPA model (cost per acquisition).

It's an important distinction. While sellers currently pay for eBay Promoted Listing ads only when ads result in a purchase, the CPC (cost per click) model would incur costs any time a shopper clicked on an ad, whether or not the shopper actually purchased the item.

eBay CEO Devin Wenig told Wall Street analysts on Wednesday that there was a demand for a CPC model, particularly ... Read More

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Tue Jan 29 2019 16:26:35

eBay Reports Two Percent GMV Growth in Q4 2018

By: Ina Steiner


eBay reported 2% growth in GMV (the value of sales on its marketplace) in the fourth quarter of 2018. CEO Devin Wenig said the company would issue a dividend for the first time ever, as he and the Board of Directors face pressure from activist investor Elliott Management to show better performance.

Update 1/30/2019: See our take on the post-earnings conference call with analysts in today's Newsflash story.

Press release follows (see eBay website for full release):

eBay Inc. (NASDAQ: EBAY), a global commerce leader, delivered revenue for the quarter ended December 31, 2018 of $2.9 billion, increasing ... Read More

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