Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Nov 6 2018 23:55:44

Some eBay Promos for Buyers Come Up Short

By: Ina Steiner

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Seen on Reddit yesterday: "When do you guys estimate the next eBay 15%+ off sale to be?"

Just as eBay sellers feared, some buyers have begun holding off on making purchases in order to wait for the next sitewide flash sale to take place. In this case, the buyer said there was something they really wanted to purchase on eBay, "but I really like hitting these sales."

Exactly how much of that delayed-shopping behavior occurs is hard to say - it's also unknowable how many of those shoppers remember to come back and buy what they wanted, assuming those items are still ... Read More

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Sun Nov 4 2018 21:22:09

Seller Beware: eBay Moved Supplier to Managed Payments

By: Ina Steiner

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eBay Store subscribers should be careful when redeeming their quarterly shipping supplies coupon. eBay moved the supplier into its managed payment system so it no longer accepts PayPal as a payment method.

A seller received their quarterly eBay Store coupon today and went to checkout this morning - he was confronted with the following message: "Looking for PayPal? This seller accepts payments through eBay's new managed payments experience. PayPal is not yet available, but you can pay securely with a credit or debit card."

The seller told us, "the only way I can make my purchase using my discount coupon is eBay's payment ... Read More

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Thu Nov 1 2018 22:22:21

eBay CEO Devin Wenig Addresses the China Issue

By: Ina Steiner

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eBay CEO Devin Wenig did not seem overly concerned with current US-China trade and postal issues when speaking with Wall Street analysts on Tuesday, despite the company's exposure - in 2014, he referred to eBay's "really big China export business to Europe and the United States." During Tuesday's call, he outlined several ways eBay has helped its Chinese sellers importing into the US.

"A majority of our China inventory is now warehoused in the United States," he explained in response to a question about tariffs. "Obviously they're not our warehouses, but we've helped our Chinese sellers with warehousing domestically, so ... Read More

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Tue Oct 30 2018 22:21:29

eBay CEO Forced to Shift Tactics Due to Shopper Resistance

By: Ina Steiner

 

eBay experienced stagnant growth in the third quarter, and its CEO Devin Wenig said he will shift tactics after finding that existing shoppers don't like some of the changes made to the marketplace. "We're very conscious that we don't want to screw up the existing ecosystem," he told analysts in a conference call on Tuesday.

"Given that we have a large, stable, and successful business, but must also build for the future, we're shifting our tactics to balance the needs of a habituated base of customers who are used to shopping on eBay a certain way, while pursuing an ... Read More

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Tue Oct 30 2018 16:29:51

eBay to Guarantee Fast N Free Delivery Dates

By: Ina Steiner

 

eBay is changing its Fast N Free promise from an "estimated delivery" date to a "guaranteed by" date. It boasts it can calculate sellers' delivery time with such accuracy that it will extend protection to sellers in the event it misses a Fast 'N Free guarantee estimate, as long as the seller shipped within their handling time. Specifically, eBay said it would remove any negative or neutral feedback left by the customer regarding late delivery in such cases.

eBay designates listings as Fast ‘N Free automatically. "You will start seeing the updated Fast 'N Free logo reflecting "guaranteed by" dates instead ... Read More

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