Online sellers are always one step ahead, as was the case of a recent inquiry we received from a reader regarding eBay and its launch of seller tools that use Artificial Intelligence (AI):

"I am wondering with the eBay AI offerings for product descriptions - who owns this content? Does eBay own the descriptions they generate? Can they be legally cross-listed to other sites?"

eBay CEO Jamie Iannone told Wall Street analysts in early May that it was in the process of integrating the ChatGPT API into the core listing flow - and sellers noticed the availability of a tool that ... Read More

eBay will soon launch "phase one" of a new listing page design after 9 months of testing, although sellers appear skeptical it will be an improvement. A seller shared screenshots of the design on Christmas Eve in a post on the eBay boards containing detailed information. 

The seller, using the ID " mcdougle4248," explained, "According to this post (screenshots below), we should see the redesign's first phase now or soon. I am not seeing it yet, however."

The seller pasted the contents of a post from a private eBay discussion board where eBay had shared screenshots of the new design ... Read More

eBay feedback changes used to be few and far between, but the company made some significant changes to feedback during the last quarter of 2023 - a time of year sellers loathe to see any changes as they're busy with holiday orders. (As any longtime seller can attest, change precipitates glitches.)

On November 1st, we reported that sellers had been unable to find recent feedback, and some said it suddenly appeared as if they had not left any feedback for buyers ("Sellers Report eBay Feedback Is 'Messed Up'").

A week later, eBay confirmed that the changes users ... Read More

eBay launched a tool for sellers that uses AI (artificial intelligence) to create captions for them when they want to promote their listings on social media. eBay described the challenge it hopes the tool will solve: "For eBay sellers, social media can be an invaluable tool for publicizing, promoting, and popularizing their listings - but figuring out the best phrasing can feel challenging."

Sellers can find the tool on the "Social" page in the Marketing tab in Seller Hub - when they start to create a social post, eBay will display a "Use AI Caption" button. 

Sellers can use eBay's generative AI tool ... Read More

eBay has a feature for sellers so they can block "bad buyers" called a Blocked Buyer list. But a buyer thinks that what's good for the goose is good for the gander, and asked eBay to create a way for buyers to block sellers.

"Could you please add a feature to allow buyers to create a MASTER excluded seller list that will apply to all future searches," they wrote. "I am a power buyer with 20,000 plus buys including one ex-wife on eBay, and I run 70+ saved searches daily and often have to exclude the same seller 10 ... Read More