Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Mon July 12 2021 16:39:39

eBay Cancelled Orders Cost Sellers in Several Ways

By: Ina Steiner

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When a buyer cancels an order, sellers are not refunded the entire eBay fee. And according to an EcommerceBytes reader, that's not the only cost.

When a buyer places an order, sellers enrolled in eBay managed payments pay a Final Value Fee (commission plus payment-processing fees) to eBay along with a 30-cent per-transaction fee.

When an order is cancelled, eBay returns the buyer's payment and credits the seller for fees, but keeps the 30-cent fee.

In an email to EcommerceBytes today, a seller explains another, hidden cost of cancellations:

"I've recently had a run on eBay of buying, paying and then a request ... Read More

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Sat July 10 2021 10:12:12

Can You Pass Your PayPal Fees on to Buyers?

By: Ina Steiner

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The answer is no, you can't simply charge your buyers the exact fees PayPal charges you for processing your payment. For the skeptics among you, here's what it says in the PayPal User Agreement:

"No surcharges: You agree that you will not impose a surcharge or any other fee for accepting PayPal as a payment method. You may charge a handling fee in connection with the sale of goods or services as long as the handling fee does not operate as a surcharge and is not higher than the handling fee you charge for non-PayPal transactions."

A reader brought to our ... Read More

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Wed July 7 2021 16:06:05

eBay to Tailor Delivery Promises in Search Results

By: Ina Steiner

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eBay is trying to boost sales by highlighting quick delivery dates "at a glance," and it plans to tailor its messaging about delivery speed in the future.

eBay first launched a "Fast N Free" badge in 2011 to signal to buyers that a specific item offered free shipping with a likely delivery speed of 4 business days. It explained at the time, "The estimated delivery date is calculated using a number of factors including historical seller performance, the proximity of the buyer to the item, the historical performance of the shipping carrier, seasonality, and other factors."

Things have ... Read More

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Mon July 5 2021 10:45:58

Rep Tells eBay Seller to Ignore Policy Violation Notification

By: Ina Steiner


Receiving notice of a policy violation is alarming for marketplace sellers, but being told by a marketplace rep to ignore it is not helpful or reassuring.

That's what happened to an EcommerceBytes reader when they received a notice from eBay titled, "Your listing isn’t following policy: Item location policy" and explained the policy as follows:

What is the policy

- Clear and accurate information about where the item is located, including the postal code, city and country where the item will ship from, must be included in listings.

- Item location information must be consistent across all areas of the listing including title, description and item specifics

- A ... Read More

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Fri July 2 2021 08:46:02

What eBay's Personalization Feature Looks Like

By: Ina Steiner


Etsy and Amazon allow sellers of handmade goods to personalize them for shoppers, and now eBay is trying to catch up. It will launch personalization features in major markets in the coming months after releasing them in the UK and Germany in the spring, and you can get a taste of what they look like now.

In case you missed it, eBay created YouTube videos to promote the features in the UK and Germany, and we recently spotted eBay promoting the German video on social media.

Like the UK video, the YouTube video for Germany walks ... Read More

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