Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Sun Aug 12 2018 21:23:19

Ignore New eBay Tracking Requirements at Your Peril

By: Ina Steiner

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eBay continues to raise the bar for sellers as it tries to keep buyers happy, and the Fall Seller Update offers further evidence that eBay finds it a lot easier to just side with buyers when disputes arise.

To wit, a new requirement around tracking that takes effect on September 10. The crux of the issue: eBay won't protect sellers from claims of non-receipt unless they've uploaded tracking prior to the estimated delivery date.

What's changed is the timing and method of providing tracking information: even if sellers can prove their packages have been delivered to buyers by providing shipping ... Read More

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Thu Aug 9 2018 21:40:41

eBay Addresses PayPal Omission in Beta Test

By: Ina Steiner

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When eBay split with PayPal in July 2015, eBay CEO Devin Wenig knew the company would have 5 years to wean itself from its former subsidiary's service. Three years later, eBay is inviting some sellers to participate in its new managed payments solution, yet crucial functionality is lacking from the beta product.

Last month when sellers reported back from eBay's seller conference with the news eBay would not allow beta participants to offer PayPal, it raised some eyebrows.

Now we learn it's because eBay isn't prepared from a technology standpoint.

In a broadcast on Wednesday, eBay Senior Director of Global Payment Services Keala ... Read More

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Tue Aug 7 2018 11:00:11

Fall Update: eBay Raises Fees as It Makes More Demands on Sellers

By: Ina Steiner

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eBay is raising fees even as it makes more demands on its sellers. The bad news came in the third and final Seller Update announced today.

eBay explained, "We are increasing our investment in our platform, marketing efforts, and tools to enhance both the seller and buyer experience."

But the decision to raise fees comes less than 3 weeks after eBay revealed another quarter of stalled growth, coming in at single-digit sales growth compared to Etsy and Amazon's strong double-digit growth in sales.

One change in fees is remarkable as it comes at a time when consumers are turning to digital content (ebooks, ... Read More

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Sun Aug 5 2018 20:52:28

eBay Heralds Name Your Price Shopping at Recent Conference

By: Ina Steiner


eBay flashed a "Name Your Price" graphic on the big screen at its recent eBay Open conference for sellers. Visions of's "name your own price" TV commercials featuring William Shatner from the 1990s may have just popped into your head, but it may not be as radical a feature as it sounds - after all, eBay already has a make an offer feature called Best Offer.

It appears eBay is figuring out how to optimize "Best Offer" for its new "catalog" approach, where shoppers are shown product pages instead of listings, for certain categories. 

One attendee ... Read More

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Fri Aug 3 2018 16:49:55

eBay Looks to Seller Ad Fees for Revenue Growth

By: Ina Steiner


eBay CEO Devin Wenig told Wall Street analysts on July 18th that he sees advertising one of eBay's most significant mid-term opportunities (the other is payments) - particularly Promoted Listing Ads. There are over 300,000 sellers promoting over 150 million listings, he said, "leading to revenue growth in excess of 150%." 

But that's currently a tiny percentage of revenue - total Marketplace revenue growth was 9% (or 6% on an FX-Neutral basis. Here's how eBay is looking to increase its advertising revenue.

2) Increase the number of sellers who advertise.
One obvious way to boost ad revenue ... Read More

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