The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
In April, we wrote about Amazon's mass suspension of buyers for what appeared to have been part of a crackdown on reviews; it's against Amazon policy to leave product reviews in exchange for compensation "such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products."
That was in April. In late May, sellers reported that Amazon began deleting product reviews from ASINs en masse.
It's important to distinguish between reviews left for products versus feedback left for sellers, which also saw a change at the same time. (Amazon began limiting the number of feedback displayed on a seller's account to the ... Read More
Sellers report that eBay Seller Hub is down - one reader told us it was a "complete nightmare," and see this report on Ecommerce EKG. Some sellers are finding a workaround to getting to the portal, saying Seller Hub is there, but you have to access it using a different method. The eBay System Status board offers no indication of any technical issues today.
Another eBay seller promotion, another glitch. The company acknowledged and apologized for the "issue" in a follow-up email on Friday, but eBay customer service reps told at least one seller he was out of luck as a consequence of its own shortcomings.
In one version of the promotion, eBay encouraged sellers to list with the Best Offer and it promised a $20 Final Value Fee cap for items listed between June 1st and June 5th. On the eBay discussion boards, a seller asked for help from an eBay moderator because he was having trouble activating the promotion: "When I click on ... Read More
Walmart is a go-to store for many busy parents looking to save money. But its new Jetblack service is targeting a very different demographic: urban parents who are willing to pay $50/month for the convenience of concierge shopping and delivery.
The appeal is not just being able to text an order and have it delivered quickly - Jetblack wants to become intimately acquainted with their customers, keeping detailed profiles, so it can offer personalized service.
Jetblack "onboards" customers to learn their preferences and will even send someone to your home to scan barcodes and take photos of your products, if you desire.
That takes personalization further than any ... Read More