AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Wed May 24 2023 13:35:28

Etsy Sellers Report Missing Pages, Harming Visibility

By: Ina Steiner

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Etsy sellers say pages of their paid listings were not showing on the marketplace - one reader explained that pages "jump from 2 to 6 and show 10 out of 8.. odd stuff like that" - something they feared cut into their sales.

Another reader reported the problem on Ecommerce EKG, explaining that "Etsy sellers are reporting that multiple pages are missing from their shops when using both the Etsy app and while using a browser. No response from Etsy regarding fix. This has been going on for at least a week or more."

Another Etsy seller pointed us ... Read More

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Sun May 21 2023 16:09:14

Etsy Recommended Use of Bot Trigger Word 'Amber'

By: Ina Steiner

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Etsy sellers who include the word "amber" in their listings say the marketplace temporarily deactivates them, something they've reported on industry boards since February 2022. So imagine the frustration when sellers found Etsy promoting "amber earrings" and "warm amber beading" in a "trends" report one year later.

In the Etsy Seller Handbook article titled, "Marketplace Insights: 2023 Spring and Summer Trends" (February 22, 2023), Etsy offered advice on prepping shops for the upcoming season, including a guide to trends based on Etsy search data and industry forecasting.

The report included the following advice and information:

Beach beads and charm necklaces
As folks ... Read More

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Thu May 18 2023 23:08:49

Amazon Asks Sellers to Re-verify Accounts AGAIN

By: Ina Steiner

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Amazon sellers who re-verified their accounts in late April were asked this week to re-verify their accounts for a second time, but it appears the request was issued in error, possibly due to a technical glitch.

Amazon's requirement that sellers re-verify their accounts is likely due to the new law called the INFORM Consumers Act that takes effect in the US on June 27, 2023, which the company referenced in an announcement on May 10th.

This week on several threads on the Amazon discussion boards, many sellers described their frustration that Amazon was requiring them to again re-verify their accounts ... Read More

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Mon May 15 2023 09:31:00

Enlisting an Amazon Employee to Conduct Returns Fraud?

By: Ina Steiner


In a twist on returns fraud, police arrested an employee who worked at an Amazon fulfillment center for alleged theft. According to ABC affiliate WTVC News Channel 9, police in Chattanooga, Tennessee arrested the employee this month.

The Amazon worker allegedly provided a "customer" with an RRMAS, a scan code provided for a return, "without having the items physically returned to the facility." 

The news outlet reported that the employee received over $3,000 for his part in the scheme which resulted in an alleged loss to Amazon of $60,000.

Customer returns are bad enough, but returns fraud can be devastating for online sellers. ... Read More

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Sat May 13 2023 17:22:38

Customers Say Amazon Cancelled Their Gift Card Balances

By: Ina Steiner


Two people reached out to us after Amazon notified them it had cancelled their gift-card balances for violating its terms and conditions.

Neither customer understood what they had done to trigger the action.

"After 15 years of using Amazon and probably in excess of 200 grand in purchases, I received this very aggressive email that was devoid of any reply or contactee to respond back with," one of them told EcommerceBytes. 

"I have used gift cards many times in the past with no problems. And nothing has changed about my account until Amazon basically has told me they have stolen the money on the card, ... Read More

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