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  • 2016
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  • 11

Day: February 11, 2016

StellaService Puts Face to Ecommerce Customer Service

February 11, 2016July 26, 2017 Ina Steiner

StellaService wants to make retailers’ customer support representatives more accountable for the service they provide, and reward them when they do well. The company that currently provides customer service ratings for online retailers has launched […]

News, Selling ToolsStellaService

How to Handle Price Wars and Avoid the Race to the Bottom

February 11, 2016July 26, 2017 Ina Steiner

Online merchants are vulnerable to price wars from overeager competitors who want to gain market share and get sales at any cost. Dave Leonard faced this problem with his aftermarket car parts business, so he […]

News, Selling ToolsPricing

eBay Says Sellers Shouldn’t Pay Duties on Returns

February 11, 2016July 26, 2017 Ina Steiner

When an overseas buyer returns an item for a refund, should the seller have to pay duties? eBay thinks not, as its government relations team indicated in a blog post this week. “eBay strongly encourages […]

News, Tax and Legal IssuesTrade legislation

eBay Pivots Away from Big Retail, CEO Tells Wall Street

February 11, 2016July 26, 2017 Ina Steiner

eBay sellers will get more tools while the company plans to be on the lookout for acquisitions, according to eBay CEO Devin Wenig speaking at the Goldman Sachs Technology and Media conference on Wednesday. During […]

Marketplaces, NewsDevin Wenig, eBay


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