StellaService wants to make retailers’ customer support representatives more accountable for the service they provide, and reward them when they do well. The company that currently provides customer service ratings for online retailers has launched a new service called Stella Read more
Online merchants are vulnerable to price wars from overeager competitors who want to gain market share and get sales at any cost. Dave Leonard faced this problem with his aftermarket car parts business, so he created a solution and is Read more
When an overseas buyer returns an item for a refund, should the seller have to pay duties? eBay thinks not, as its government relations team indicated in a blog post this week. “eBay strongly encourages the Senate to take up Read more
eBay sellers will get more tools while the company plans to be on the lookout for acquisitions, according to eBay CEO Devin Wenig speaking at the Goldman Sachs Technology and Media conference on Wednesday. During his talk, Wenig used variations Read more
