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PayPal Gets Off to Rocky Start on Cyber Monday

Ina Steiner

PayPal experienced an outage on Cyber Monday, the second day in a row during what is the busiest time of year for most online merchants. The problem began after 8:30 am ET and appeared to be over within an hour.

A PayPal spokesperson provided EcommerceBytes with the following statement at midday on Monday. “Earlier today, PayPal experienced a brief, intermittent interruption in our service. We have resolved the issue and customers can pay with PayPal on Cyber Monday.”

The company did not address questions about Sunday morning’s outage that saw the service unavailable to users for under 2 hours.

It appears that some users who log in after the outages are presented with an older version of the site.

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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

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