
eBay is holding on to sellers' funds for a longer period of time, a practice that small businesses on all marketplaces say puts a squeeze on their cash flow. eBay has been informing sellers on a rolling basis this year that it will only release their funds 3 days after it confirms their orders have been delivered.
"For shipments with tracking, the funds will be released 7 days after the delivery date. For shipments without tracking, the funds will be released 7 days after the estimated delivery date. If a tracked order is not marked as delivered by the carrier, the funds will be released 7 days after the latest estimated delivery date. If you see any payments still in reserve past the expected date please reach out to Seller Support to investigate."
As far as eBay's Delivery Date reserve policy, a reader forwarded an email from eBay they received over the weekend informing him of the change to his account:
Your funds will be available for payout once we receive delivery confirmation
Hi,
We are making changes to the way we process payments on eBay. Going forward, we'll make your funds available for payout within 72 hours after we've confirmed delivery of the item. Until then, you'll see a "hold" on your funds. This process helps keep our marketplace safe.
If you have any questions or concerns, just get in touch. Thanks for being part of the eBay community.
The letter applies to the individual seller, but the seller explained, "When I called customer service, I was told this is a new policy, which was implemented on September 22, 2025, and that all sellers will be subject to it. Indeed all my funds from the sales over the past two days are on hold. Did anyone else get this message? Imagine what this would do to our cash flow."
Some sellers had received the same notification earlier in the year. In a
thread on the eBay discussion boards in June, a seller said they received a notice and were told by eBay that the change was going to continue roll out more broadly across all US accounts. "Buyers are already fully protected under the eBay Money Back Guarantee, and nowhere does eBay advertise this "value" to its buyers, so their logic is flawed," they wrote.
The seller ended their post with, "As a top rated business seller with no account issues, this really bothers me. Anyone else being forced into this without recourse?"
In another thread started in May, eBay sellers also debated whether certain factors triggered the notice to individual sellers or whether it was a policy being rolled out over time. Some also said customer service could not be relied upon for accurate, consistent information in such matters.
One seller pointed to an undated eBay help page titled, "
Changes to funds availability" that stated that the policy would apply to "some sellers" and included a list of criteria:
eBay will make the sales proceeds of some sellers available after the order has been delivered or otherwise completed, unless subject to a hold. To determine that an item has been delivered, we'll use the following criteria:
- For tracked deliveries, funds will typically be available 2 calendar days after we receive confirmation from the tracked shipping service that the delivery was successful
- For local pickup, funds will be available after you exchange the 6 digit code or QR code with your buyer
- If the item includes Authenticity Guarantee, funds will be available after the item is successfully authenticated
- For items sent via eBay International Shipping, funds will be available after the item is shipped to the buyer from the US shipping hub
- For untracked deliveries, or tracked deliveries with no delivery confirmation, funds will become available within 30 calendar days from the order date
Funds will appear as On hold until the order is delivered or completed and any applicable holds have been resolved. You can use your On hold funds to purchase shipping labels on the eBay platform and issue refunds to the buyer.
To get your funds faster, we recommend using eBay labels, which include tracking, and sending your order as soon as possible after the buyer pays.
Sellers also wrote about eBay's "DD+3" practice on Reddit.
Small sellers must pay carriers out of their own pocket at the time of shipping, regardless of whether they factor the shipping cost into their item price ("free" shipping) or charge shipping to buyers as a line item. So the more time that passes between the ship-date and the payout date, the greater the financial burden on sellers.