Dear Ina,
Today I received an e-mail from PayPal referencing updates on my account. There were two main bullet-points, one of which was written in technical computer jargon. There was a link to a site called digicert, with a ton more computer jargon.
It's talking about "DigiCert Global Root G2 Chain" (whatever that is), but gives no explanation in plain English. I called PayPal to try to get it explained. Clearly the agent did not know any better than I did, but rather than find out, he refused to assist by claiming that PayPal did not send the e-mail.
This is an old trick of PayPal's when they do not want to assist a customer. "We didn't send it, ignore it, it's fine." Only months later when it becomes a problem, it's "Gotcha! We did notify you by e-mail!"
I brought up an example of this with the agent today. It was quite a few months ago when I received an e-mail from PayPal saying that a charity payment I processed through them could not be delivered to the non-profit War Child as I intended. As is within their terms, they said I had a specified amount of time to designate an alternate charity of my choice.
I called PayPal at that time and (just like today), they denied having sent the e-mail. They said the donation was processed to War Child without issue. This seemed unusual to me, so I reached out to the charity directly. They confirmed that they had not received the donation, but unfortunately, by the time they did, it was too late for me to designate a different charity, so I guess PayPal did what THEY wanted with MY money. Needless to say, that was the last time I used the eBay For Charity program.
I brought this up with the agent today, and he said he was not looking at that case. So, I told him the obvious: look at it then! Of course, he refused to do so.
Now, they are playing the same game with today's techno-babble e-mail. Is the e-mail relevant to me? Perhaps not. But if it is, you can bet on PayPal shoving in my face the fact that they did inform me about it (and, of course, they will conveniently have no record that they ever denied that fact).
T.
PayPal Rep No Help on DigiCert Root Certificates
by: cfrphoto 
by: Bill