
Should eBay require sellers to provide receipts in order to sell items? It may come as a surprise to some people, but in some cases, eBay already does - in fact, we found threads
from as far back as 2013 when a seller wrote, "Just spoke to an eBay rep who told me my listing was removed as I did not provide proof of the original sales transaction."
In general, eBay doesn't require sellers to proactively provide receipts for all items they list on the marketplace. But a discussion in a recent Facebook group had us wondering if eBay is increasing incidents where it flags items to review - and what triggers those reviews.
The seller explained that he purchases items from storage unit auctions, so didn't have itemized receipts for each product he listed on eBay. Colleagues explained that eBay might accept receipts from the storage company for his purchases.
Other sellers shared their own stories, including a case where eBay required a seller to upload receipts for two pairs of shoes she had purchased from a reputable store, but by the time she listed them 2 months later, she no longer had the receipts. In that case, the seller said they were no longer able to sell at all anymore on eBay.
Another seller said they had purchased hundreds of pallets of items in a closeout sale. In order to comply with eBay's demand for a receipt for one of the items he listed, the seller sent them a picture of each pallet showing each item.
Other sellers bemoaned the fact they would be unable to provide receipts from yard sales or from "some random Facebook marketplace seller." But one seller said they are often able to get receipts when they do junk removal or buy from yard sales and estate sales.
Sellers also discussed what triggered the email from eBay requiring receipts: it usually happens when you sell a bunch of the same higher dollar items, one seller wrote. Others mentioned it could be triggered when selling branded goods, sudden increases in listings, or products and categories commonly linked to theft or counterfeit activity.
One person noted that the original poster had no way of knowing if the original owner of the storage unit had obtained the items legitimately.
A
thread on Reddit from February covered the same issue when a seller said eBay had restricted their account and had informed them: "Documentation that shows that you purchased the item(s) recently listed for sale on eBay. Documentation that will help us verify your items can include either manufacturer invoices or receipts. Unfortunately, we will be unable to accept photos of the items to fulfill this requirement. (NOTE: This documentation must show your suppliers' information, items purchased, quantity purchased, price per unit and your payment information.)"
One seller responding to the Reddit thread said they sold memorabilia on eBay they had purchased 50 years ago as a 16-year-old, so had no receipts.
In a 2024 eBay thread, sellers pointed out why listing certain types of goods could justify a demand from eBay for a receipt, responding to a seller who had received a request for items he listed that included PediaSure shakes marketed for children.
But there's another reason sellers should have receipts for the items they sell online: for tax purposes. As one seller responded in the Facebook thread, "The storage locker should have given you a receipt and you should have kept that receipt for your taxes." And another
wrote on an eBay discussion board thread last year, "My wife and I have kept receipts for everything we resell on eBay... garage/estate sale, thrift stores, etc... for literally going back over two decades. You WILL need them for tax purposes, when you file your taxes with the IRS."
Is eBay too strict - or too lenient - about forcing sellers to prove their items are legitimate and were acquired legitimately?