eBay confirmed it is looking into a glitch with its feedback system that buyers use to evaluate sellers before making a purchase. A seller also reported that the Automatic Feedback system appeared to be lagging or broken.
"Is anyone else experiencing inaccuracies on their feedback page? The feedback numbers in my table have been flip-flopping for the past couple of weeks. I have used the ? to report the issue to eBay, and also reported it through Instagram; however, the issue persists."
The screenshot the seller shared shows a response from an eBay customer service rep who told the seller it was a known issue "where our seller's feedback profile page is displaying discrepancy in feedback counts for positive, neutral and negative feedback across the 1-month, 6-month, and 12-month."
An eBay moderator responded on July 6, thanking the seller for reporting the "feedback discrepancy" and stating that eBay had an open alert for the issue (ALERT16721). Unfortunately for sellers, eBay no longer keeps a central log of technical issues for them to report issues and check their status, making it more difficult for sellers to track glitches and resolutions.
A seller who responded to the thread said a negative feedback that should have rolled off their account "keeps coming back, then disappearing, then coming back, then disappearing."
The original poster also responded on July 9 to report they had not received automatic feedback 8 days after delivery on an order that was delivered to their buyer on June 30th:
"34 items were delivered on June 30th. No feedback from the buyer yet, and no case opened. Normally, I see the automatic feedback on day 8 after delivery. Nothing yesterday. I realize this could be lag time with the automatic feedback, but I am keeping an eye on it."
eBay Confirms Seller Feedback Glitch