eBay Reasons for Cancelling Order Are Inadequate

by: iBuyers

Cancelled incorrectly, properly done is through an Unpaid Item Case. Then the buyer gets a UPI Strike and FB is automatically removed. The method mentioned in the article did not protect against FB and could result in a violation.

by: DTSM

The option is still there, but you needed to wait another full day before it will appear.  

by: Bethofvt

You cancelled too early. Buyers have 96 hours to pay. You are not given the Buyer didn’t pay” option unless 96 hours have passed.

by: my2cents

Usually if the option to Cancel the transaction does not have Buyer Didn't pay, usually means the buyer DID submit a payment.

As @Bethofvt stated, you can only do this 96 hours after the purchase of the item.

Also note that every time you send the buyer an invoice, it restarts that 96 hour clock.  There is no need to send the buyer an invoice because Ebay does it automatically.

by: Tahiti_Tom

This seller did NOT follow the rules of eBay. You must wait 4 days to cancel for non payment. At this point the “buyer failed to pay” option shows up.

by: NJSRR

What is the hurry??  I have a very good repeat customer who bids on my auctions but waits till the beginning of the month (Social Security check) before he pays.  He always come through.  Imagine if I told him "NO...You MUST pay within 4 days".  I'd have lost thousands..............    

by: etectra

Your blocked buyer list only blocks accounts and not individual buyers. All the buyer has to do is sign up for another account and they can buy again or simply harass your account.

LOL, I had a buyer purchase a larger quantity of items and did not pay for it. When I listed the same item but in smaller quantities they just signed up for another account and paid for that instead. eBay did nothing!

eBay has be known to "loose" buyer list sin the past due to a "glitch", which of course is a lie since companies like eBay maintain multiple copies of their data in multiple geographical locations.

eBay regularly purges buyers from the list due to their account no longer existing. They can't even do that correctly as after adding a name and telling eBay to save it eBay will sometimes display a error message stating that the list could not be saved as "X" user account is no longer valid. So I have to go in remove the name before it will save.

You should your list and save it as plain text on your computer. Its also a good idea to sort the list alphabetically as sometimes browser's search on page feature do not work on some webpages.

by: Lightning

I love these posts...

Oh no, eBay is doing things wrong, messing with me.

Oh, wait.  That was ME doing it wrong.  Really wrong.

Never mind.

by: ChathamCenter

@Lightning - you're absolutely right, so many of these posts here start out pointing fingers at eBay -- but I didn't get that impression at all from this one.  What I saw was someone trying to figure out what happened using what he thought was a correct format, but turns out it wasn't. Wondering if eBay was to blame, or him/herself.

@M/OP - I've sold on eBay since 1998 and I THINK I've had a couple of NPBs but I can't recall any! (One bad check - but I'm sure it was the buyer's error because he made it right) I find that if I'm not familiar with some task I may well use a wrong form (sometimes a Google search helps).  

I agree with others who say you canceled too early. If you added this buyer to your blocked list, I would remove the block. Not everybody lives on their computer and 4 days only amounts to maybe a long weekend.    

by: Lightning

When you win an auction, eBay will send you a message something like this: ''Congratulations on your auction win!  Please pay your seller within 4 days.''

Ebay is _explicitly_ telling auction winners that they have 4 days to pay (from the minute of when the auction ended). The OP canceled the transaction on the 4th day, but maybe not the full 96 hours.  The reason ''Buyer did not pay'' did not show up because the buyer was still within his eBay-sanctioned payment period.  After 96 hours, that specific reason would appear, time's up.

Ebay made this change a year ago, plus or minus.  An oddly enough, not long after requiring a payment method to accompany offers (by default, but can be switched off), which was meant to accelerate the monetary capture rate. They were so concerned the transaction would vaporize and they wouldn't get paid. They wanted to get paid immediately.  Which is why proclaiming to a winning bidder that they have 4 days to pay is exactly the _opposite_ mentality. Someone is about to pay for their auction win and they see in bold red letters that they have 4 days! Why hurry???  Such a stupid company.

The same thing can happen if you Send Offers.  If the buyer takes you up on it, they don't have to pay right away if the Seller initiated the offer. They can accept and it goes in their cart as committed.  Then they can wait 96 hours to pay.

Regarding someone buying who is on your Blocked Buyer List, I think it can still occur if YOU send them an offer.  It overrides the block.  

If they are on your Blocked List, but watching your item, and you send an offer, they are kind of unblocked because you solicited the purchase.  And there's no way to control that at all. EBay isn't going to filter those buyers out from your offers, as they won't get paid if they do.  So you end up selling to someone you didn't want to.  Thanks again, eBay.